Note: The job is a remote job and is open to candidates in USA. Altium Packaging is a leading manufacturer in the plastics industry, seeking an Operations Technical Support Specialist. This role is responsible for providing urgent-response technical leadership to stabilize and restore production operations across U.S. and Canada manufacturing plants, addressing critical issues, and enhancing technical capabilities within teams.
Responsibilities
- Serve as a first responder for critical operational events, including:
- Unplanned extended downtime
- Major blow molding or downstream equipment failures
- Major line startup or restart failures
- Chronic defect, scrap, or throughput crises
- Deploy to any U.S. or Canada plant on a moment’s notice to assess conditions, stabilize operations, and execute immediate corrective action
- Act as on-site technical leader during escalation events, partnering directly with Plant Managers, Operations Leaders, and Maintenance Leaders
- Lead structured root cause analysis and ensure corrective actions are implemented, verified, and sustained
- Provide hands-on technical leadership across maintenance and production systems, including:
- Blow molding machines (Uniloy, Bekum, Rocheleau, and similar platforms)
- Bottle processing and packaging equipment
- Upstream and downstream assets (blenders, grinders, leak testers, vision systems, trimmers, baggers, conveyors, cooling beds)
- Plant utilities and support systems (chillers, compressed air, vacuum systems)
- Troubleshoot complex mechanical, hydraulic, pneumatic, electrical, and controls-related issues directly on the plant floor
- Support execution—not just design—of corrective actions alongside plant teams
- Major PM/Overhaul work
- Operate Blow Mold production line in emergency situations
- Build sustainable technical capability across operators and maintenance technicians, with a specific focus on:
- Bottle processing fundamentals
- Equipment troubleshooting processes
- Standardized maintenance and operating practices
- Deliver hands-on, floor-based training (1:1 or small group) across maintenance and production
- Support and continuously improve operator and maintenance technical training programs
- Identify recurring issues and systemic gaps impacting safety, quality, cost, or delivery
- Partner with Operations and Maintenance leadership to implement standard work, processes, and controls that prevent recurrence
- Support site teams in sustaining improvements after departure
- Reinforce strict adherence to safety standards, PPE, and environmental regulations during all intervention and recovery activities
- Ensure emergency repairs and corrective work comply with local, state, federal, and company requirements
- Partner with equipment vendors and technical service providers during escalations to accelerate resolution
- Support plants with vendor troubleshooting, parts strategy, and post-event learning
- Document root causes, corrective actions, and lessons learned from each deployment
- Provide concise executive-level summaries following major interventions
- Reasonable mandatory overtime may be required due to business needs
Skills
- Supports all manufacturing plants across the United States and Canada
- Travel up to 100%, often with little advance notice
- Must be able to work extended hours during critical recovery periods
- 6–10 years' experience in a high-output plastics manufacturing environment, with strong exposure to bottle processing operations
- 5–10 years of hands-on experience in maintenance and/or production technical roles
- Demonstrated expertise in troubleshooting blow molding systems and downstream bottle processing equipment
- Proven ability to lead under pressure during unplanned operational events
- Strong decision-making skills with the ability to assess incomplete information in fast-moving environments
- Willingness and capability to be hands-on on the plant floor
- Ability to lift up to 50 lbs. and work in manufacturing environments
- Bachelor's degree or equivalent experience
- Experience leading multi-site or organizational level technical initiatives
- Budget and cost-management exposure
- Experience leading cross-functional operations and maintenance teams
- Strong communication skills with the ability to influence without authority
Benefits
- Medical, dental and vision plans
- Company holidays and vacation days
- Tuition reimbursement
- Learning and training opportunities
- Bonus potential
- A 401(k) plan with company contributions
- Rewards and recognition programs
- Opportunities to make a difference in the community
Company Overview