Note: The job is a remote job and is open to candidates in USA. Steno is a modern organization focused on innovative solutions in the Records Retrieval sector. They are seeking an Operations Strategist who will take ownership of operational challenges and drive decision-making within a rapidly growing business line. This role requires a strategic thinker who thrives in ambiguity and can work effectively across teams to enhance operational efficiency.
Responsibilities
- You will own the project work that keeps the business moving — cross-functional coordination, vendor relationships, go-to-market operations, process design, and anything else that needs a highly capable owner and doesn't yet have one
- Serve as the primary liaison to the offshore Records Retrieval team — managing communication, expectations, and workflow coordination
- Identify operational inefficiencies and own the full cycle from problem diagnosis through solution design and implementation — don't just flag it, fix it
- Plan and project manage team transitions, operational changes, and process rollouts within the Records Retrieval department
- Monitor team performance against quality standards; identify gaps and suggest corrective actions to managers through coaching and process improvement
- Build, maintain, and distribute reporting for department leadership, including SLA tracking, productivity metrics, error rates, and case completion data
- Support recruiting efforts with hiring, onboarding, and ramp-up for new team members
- Escalate blockers that require senior leadership visibility or cross-functional resolution
- Design and maintain SOPs, training materials, and department playbooks as the team and client base scales
- Act as a force multiplier for the head of RR, enabling the business to move faster and make better decisions
Skills
- 5+ years' experience in a strategic operations, business operations, consulting, or similar role, ideally at a high growth startup
- Experience managing teams and enjoy fostering teamwork and getting results, especially in transitional settings
- Operate with high autonomy and low ego — you'll do whatever the business needs, including the unglamorous work
- Comfort in high-paced, fast-changing environments: The role will evolve fast — what you're doing in month three will look different from month twelve, and that's by design
- High aptitude and ability to rapidly self-teach on a wide range of topics
- Excellent analytical and problem-solving abilities, with a data-driven mindset
- Strong leadership skills with the ability to influence and collaborate across departments
- Experience managing or coordinating with offshore or distributed teams across time zones
- Confident communicator with senior leaders; able to distill complex operational realities into clear, actionable narratives
- Strong data and reporting skills; proficiency in Google Sheets or similar tools required
Benefits
- Stock options included. When Steno grows, you grow.
- Premium Medical, Dental, & Vision Coverage with generous employer contributions toward premiums — well above industry benchmarks.
- Remote-first – with flexible PTO, home office setup, and wellness and mental health benefits for employees and families
Company Overview