Note: The job is a remote job and is open to candidates in USA. Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. The Operations & Logistics Data Analyst is responsible for building, maintaining, and evolving the reporting infrastructure that drives decision making across various operational areas, translating raw data into actionable insights for leadership.
Responsibilities
- Build, automate and maintain dashboards across CX performance, domestic and international operations, logistics, and fulfillment cost performance
- Analyze fulfillment performance data across 3PLs (Flexport, Passport Global) and carriers to identify cost, efficiency, and quality trends for Supply Chain analytics
- Identify emerging operational issues through data before they escalate - proactively flag risks to leadership
- Monitor inbound supply chain metrics (PO receipt accuracy, vendor performance etc) and support the build out of the cost to serve model, connecting CX, fulfillment, returns, and shipping costs
- Own the quality, accuracy, and consistency of all operational data across reporting systems
- Identify gaps in data collection or reporting infrastructure and propose scalable solutions
- Partner with Data Engineering to evolve the overall data architecture as the business scales into new markets and 3PL relationships
- Build and maintain dashboards for Customer Experience business function covering ticket volume, SLA performance, contact drivers, agent productivity etc
- Partner with BI and Customer Data Analysts to develop LTV and retention reporting that connects CX resolution quality to repeat purchase rate and customer lifetime value
- Support conversation intelligence initiatives with Siena to auto cluster ticket themes and surface sentiment trends
- Build predictive models to forecast ticket volume, return rates, and backlog risk based on order volume, promotions, and product launches
Skills
- 3-5+ years of experience in data analytics, business intelligence, or operations reporting, preferably in ecommerce, retail, or logistics
- Strong understanding of ecommerce fulfillment operations including inbound, outbound, returns, and carrier performance
- Exceptional ability to tell an easily digestible story from complex analysis and datasets
- Curious and proactive with an analytical mindset. This candidate does further than reporting - they want to know 'why' and how to apply their findings to the business
- Self-starter who can manage multiple priorities and deadlines without heavy oversight
- Strong proficiency in SQL and building reports in BI tools to automate existing manual processes (Looker, PowerBI, Tableau)
- Advanced Excel and/or Google Sheets skills, including pivot tables, complex formulas, and data modeling
- Experience with Looker and LookML is a bonus
- Familiarity with CX platforms such as Gorgias or Zendesk is a plus
- Experience working with 3PL data feeds, WMS systems, or logistics platforms (Flexport, Passport, or similar a plus)
Benefits
- Generous paid time off
- Company-covered health insurance
- 5% 401k match
- Discounts on all Comfrt products
- Flexibility and collaborative support of a fully remote environment
Company Overview