Note: The job is a remote job and is open to candidates in USA. W. L. Gore & Associates is looking for an Online Education Program Manager to manage and optimize their learning management system operations. This role involves collaborating with various teams to ensure effective online education delivery and requires strong technical expertise and program management skills.
Responsibilities
- Execute and support scalable online education programs within the LMS to support both customer and Associate learning experiences
- Manage and optimize day-to-day LMS operations, including user access, course structures, and system configurations
- Implement and maintain governance standards, naming conventions, and quality controls to ensure consistency and reliability across learning programs
- Partner with key Commercial teams to translate education strategies into effective system execution
- Support and deliver end-to-end content operations, including intake, prioritization, build, launch, and maintenance of learning assets
- Analyze and report on learning data and system performance to identify trends and drive continuous improvement
- Troubleshoot and resolve system and user issues, ensuring a high-quality and seamless learner experience
- Develop and manage workflows and processes that enable efficient, scalable program delivery across stakeholders
- Influence and facilitate continuous improvement initiatives that enhance system performance, learner engagement, and operational effectiveness
Skills
- 3 years of experience in LMS administration and online education program management
- Experience administering and optimizing LMS platforms (e.g., Cornerstone, Docebo, SuccessFactors) to deliver scalable, high-quality learning
- Strong knowledge of online learning standards and content delivery frameworks (e.g., SCORM, xAPI) and managing LMS content operations
- Experience configuring LMS systems and resolving user/system issues using data insights to drive continuous improvement
- Strong program and project management skills, including workflow design and optimization for scalable execution
- Ability to manage multiple priorities, stakeholders, and cross-functional partnerships
- Experience supporting commercial, marketing, and/or medical education programs
- Bachelor's degree in Instructional Design, Learning Technologies, Business, or related field; advanced degree or relevant certifications (e.g., learning and development, project management) preferred
- Experience operating within regulated environments and complex learning ecosystems, including system integrations, global or multi-region programs, and training compliance practices
- Strong systems thinking, data fluency, and cross-functional collaboration skills, with demonstrated ability to optimize processes, reporting, and continuous improvement within an LMS
Benefits
- Comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow
- Benefits that offer choice and flexibility and promote overall well-being
- Distinctive Associate Stock Ownership Plan in each country
- Potential opportunities for “profit-sharing”
Company Overview