Note: The job is a remote job and is open to candidates in USA. DecisionPoint Technologies is seeking a Mobility Engineer to play a key role in the sales and fulfillment process. This position involves documenting technical aspects of customer solutions, developing deployment processes, and providing support in a customer-facing role.
Responsibilities
- Responsible for gathering hardware, software, and service requirements from new and existing customers to design and document mobile solutions
- Work directly with the sales team to provide technical guidance and solution structure
- Develop and document efficient and accurate deployment processes
- Develop and document efficient and accurate support processes
- Training others in deployment processes, troubleshooting, and diagnosing problems
- Assist in the deployment and configuration of customer orders
- Maintain knowledge of existing or future processes of the organization and customers
- Provide queue management for all inbound requests and work them as appropriate
- Monitor and maintain customer SLAs, while maintaining quality
- Become proficient in the tools required to support customer environments and requests
- Part of an on-call support rotation (after hours/weekends)
Skills
- Experience in customer service and troubleshooting (4-7 years' experience)
- Excellent customer service skills
- Strong written and verbal communication skills
- Passionate about technology and helping people
- Advanced technical skills and the ability to troubleshoot and diagnose problems related to mobile computers and data collection systems are required
- Able to provide concise documentation for customers and internal records
Company Overview
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