Note: The job is a remote job and is open to candidates in USA. Transcat is a dynamic, innovative company recognized as the leading calibration and compliance services provider in North America. The Manager of Operations Analytics and Continuous Improvement will support the Sr. Director in driving strategic improvements, enhancing P&L performance, and leading process improvement initiatives across lab and field service operations.
Responsibilities
- Provide analytical support to improve P&L performance, including margin analysis, cost drivers, and productivity insights
- Support enhancement of dashboards and reporting tools (e.g., QuickSight, Vena, ERP, LIMS systems) to provide actionable insights to operations leadership
- Lead process improvement initiatives leveraging Lean Six Sigma methodologies to drive efficiency, reduce waste, and improve service delivery
- Travel to operational sites to assess performance, identify improvement opportunities, and support implementation of changes
- Support capacity and capability planning by analyzing workload, staffing, asset utilization, and demand trends
- Partner with lab managers and regional leaders to translate data into clear takeaways, action plans, and measurable results
- Develop business cases for capital investment, process changes, and strategic initiatives
- Support standardization of processes across locations, including workflows, reporting structures, and performance metrics
- Lead or support cross-functional strategic projects, including reporting improvement and operational initiatives
- Drive improvements in core KPI areas such as productivity, turn-time, TMS performance, margins, and standard times
- Model the Company’s values to influence others to perform in an aligned manner
- Other duties as assigned
Skills
- Strong analytical skills with proficiency in Excel and experience with BI tools such as QuickSight, Power BI, or similar
- Lean Six Sigma certification or demonstrated experience in process improvement methodologies
- Proven project management skills, including defining scope, developing timelines, tracking progress, and ensuring accountability to drive operational and financial outcomes
- Ability to translate complex data into actionable insights and communicate effectively with leadership
- Willingness to travel to operational sites to support assessments and implementation
- 5+ years of experience in operations, analytics, process improvement, or related field
- Experience with ERP/LIMS systems such as APLUS, IndySoft, or Caltrak is preferred
- Experience in calibration, laboratory operations, or technical service environments preferred
- Bachelor's degree in Engineering, Data Analytics, Operations, Business, or related field (preferred)
Benefits
- Paid time off
- Health insurance
- Tuition reimbursement
- Retirement
- Stock purchase plan
- Training and development to accelerate learning and career advancement
- Flexibility
Company Overview