Note: The job is a remote job and is open to candidates in USA. Lumen Technologies is a trusted network provider for the AI-powered world, focusing on high-performance connectivity across various sectors. The Manager of Network Operations will oversee the Optical Network Operations Center, ensuring optimal service availability and operational excellence through effective team management and process improvement.
Responsibilities
- Administers team process and procedure
- Develops Goals and Objectives for staff
- Executes strategies and tactics to achieve increasing operational productivity and efficiency
- Monitors and reports process effectiveness and key performance indicators
- Drives consistent, high-quality oversight and trouble resolution for Managed Network DWDM support, customer support, and escalation management
- Implement process improvement strategies for department
- Drive client satisfaction through rapid restoration of services
- Ensure Successful execution of change management activities
- Manages technical workgroup to ensure operational performance standards are met to support Company and department performance objectives
- Executes direction, goals, and priorities within Network Operations
- Maintains collaborative relationships with key departments in the Company to build and maintain product engineering standards
- Support Senior Manager to attain clean, accurate performance reporting and business planning for the department
- Manage and monitor workload and development plans for team
Skills
- Bachelors degree or equivalent education and experience
- Typically with 5-7 years related experience
- 1+ year previous supervisory / leadership experience preferred
Benefits
- Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
- We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
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