Note: The job is a remote job and is open to candidates in USA. Toast is a technology company that helps restaurants and local businesses succeed in a digital world. They are seeking a Manager for Marketing Success to lead a team of Marketing Success Managers, focusing on driving customer growth and improving marketing operations for restaurants.
Responsibilities
- Lead and develop a high‑performing team of 10-12 Specialists: hire/onboard, set goals, run weekly 1:1s, conduct QA reviews of campaign calendars and copy, and create career development paths; establish coaching rhythms and calibration across the team
- Handle escalations and quality: serve as the first line for customer escalations; implement QA checklists and review cycles to ensure compliance with Toast Marketing Guidelines and legal/brand standards
- Develop and implement innovative ways to work smarter and scale the team
- Uncover and create opportunities to drive customer growth (revenue, expansion, efficiencies) through regular books of business reviews
Skills
- 8+ years in customer success or marketing
- 2+ years experience successfully leading & managing teams
- Process‑oriented leader with a track record of building playbooks, SLAs, and QA mechanisms that scale; comfortable with capacity planning and workload management
- Excellent communication, interpersonal and writing skills
- Love for developing people in a high growth environment
- Enthusiastic about technology with demonstrated technical aptitude
- Strong project management skills and an ability to multitask
- Creative, analytical and execution-oriented
- Ability to effectively operate both strategically and tactically
- Hospitality background is a nice to have
Benefits
- Cash compensation (overtime, bonus/commissions if eligible)
- Equity
- Benefits
- Hybrid work model that fosters in-person collaboration while valuing individual needs
- Reasonable accommodations for persons with disabilities to enable them to access the hiring process
Company Overview
Company H1B Sponsorship