[Remote] Lead Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Black Duck Software, Inc. helps organizations build secure, high-quality software while minimizing risks and maximizing productivity. The company is seeking an experienced Technical Account Manager to lead strategic collaboration with important customers, ensuring the adoption and integration of their solutions into customer workflows.

Responsibilities

• Prioritize, Escalate, and Resolve technical product Issues
• Provide Industry Specific Compliance / Regulatory Guidance
• Role-specific training for developers, testers, product teams, and security administrators
• Drive adoption and integration of Black Duck solutions into customer CI/CD pipelines and development workflows
• Ensure value realization by optimizing technology usage, managing complexity, and promoting best practices
• Act as a strategic advisor, aligning with customer business priorities and helping shape their AppSec strategy
• Advocate for customers internally, orchestrating resources and prioritizing needs to drive outcomes
• Increase customer efficiency by proactively resolving challenges and enabling faster time-to-value
• Foster community and knowledge-sharing across customer teams and internal stakeholders

Skills

• Strong knowledge of application security, vulnerabilities, and open-source licensing
• Hands-on experience with CI/CD and DevOps tools
• Software development experience in languages like C/C++, Java, or C#
• Proven ability to influence and guide customers through technical transformation
• Excellent communication, relationship-building, and project management skills
• At least 7 years in a customer-facing technical role
• Ability to travel up to 25% as needed
• Bachelor's degree in Computer Science, Engineering, or a related STEM field
• Successful track record as a TAM, solution architect, or sales engineer in AppSec or DevSecOps
• Security certifications (e.g., CEH, CISSP, CSSLP)
• Experience with enterprise-scale web development and microservices
• MBA or Master's degree in a technical or management field

Benefits

• Commission
• Black Duck offers a competitive total rewards package
• Specialized training
• Mentorship from industry leaders
• Opportunities to work on cutting-edge projects

Company Overview

Black Duck® meets the board-level risks of modern software with True Scale Application Security, ensuring uncompromised trust in software for the regulated, AI-powered world. It was founded in 2002, and is headquartered in Burlington, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is http://www.blackducksoftware.com.

Company H1B Sponsorship

Black Duck has a track record of offering H1B sponsorships, with 15 in 2025, 6 in 2024. Please note that this does not guarantee sponsorship for this specific role.