Note: The job is a remote job and is open to candidates in USA. Humana is a leading U.S. healthcare company focused on creating human-centered experiences in healthcare. They are seeking a Lead Content Designer to drive impactful content design across digital platforms, optimize content quality, and influence product strategy in a regulated environment.
Responsibilities
- Independently drive content design across product teams and user journeys using research, analytics, and content audits to identify opportunities
- Translate insights from research, competitive analysis, and journey mapping into clear, actionable digital experiences
- Build and scale content systems (taxonomies, models, information architecture) and define governance (standards, guidelines, tools)
- Lead content for complex, end-to-end experiences working across teams and product lines to craft clear, accessible content that simplifies regulated information
- Drive optimization using analytics, VOC data, measurement and testing to improve content performance, ensuring quality from discovery and creation through post-launch stages
- Partner and guide cross-functional teams to deliver compliant, user-centered experiences that balance customer, business, and regulatory needs
Skills
- 7+ years in content design, UX writing, or content strategy
- Experience leading discovery, strategy, and scalable content systems
- Strong information architecture and systems thinking skills
- Ability to translate complex, regulated content into clear experiences
- Data-informed decision making and content measurement experience
- Proven cross-functional collaboration and stakeholder influence
- Experience developing guidelines and governance practices
- Background in design systems and content standards
- Portfolio demonstrating ability to guide product strategy with clear impact
- Experience in healthcare or regulated industries
- Familiarity with SEO and accessibility best practices
- Shipped consumer websites and apps
Benefits
- Bonus incentive plan
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- Short-term and long-term disability
- Life insurance
Company Overview