Note: The job is a remote job and is open to candidates in USA. Blu Omega is seeking Jr Application Support Analysts to support one of our clients, contributing to enterprise systems operations and modernization efforts. This role supports the development, enhancement, and maintenance of mission-critical applications that enable regulatory, scientific, and operational workflows.
Responsibilities
- Respond to and resolve user support requests
- Escalate unresolved issues appropriately
- Maintain knowledge base documentation
- Support user training and enablement
Skills
- 1+ years in technical or application support
- Experience with ticketing tools (ServiceNow, Jira, etc.)
- Strong troubleshooting and customer service skills
- Basic understanding of AI-enhanced support automation
- Associate's degree or equivalent experience
- Ability to obtain public trust clearance
- ITIL certification
- Experience with scripting or automation
- Basic SQL experience
Benefits
- Medical, Dental, and Vision coverage through national providers
- 401(k) with company match (eligible after 6 months; vesting applies)
- Company-paid Life and AD&D insurance with additional voluntary options
- Short-term disability (company-paid) and long-term disability options
- Employee Assistance Program (EAP) with 24/7 confidential support and mental health resources
- Telehealth and virtual care options available through medical plans
- Pet insurance, legal services, and identity theft protection options
- Paid Time Off (PTO) for eligible employees
- Paid federal holidays for salaried employees
- Access to wellness programs, discounts, and lifestyle benefits
- Benefits eligibility and offerings may vary based on role, employment status, and program requirements.
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