Note: The job is a remote job and is open to candidates in USA. HealthEdge is committed to revolutionizing healthcare through transaction automation and real-time engagement. The Upgrade Manager will be responsible for leading project management and delivery of customer environment upgrades and internal initiatives, ensuring on-time delivery and customer satisfaction.
Responsibilities
- Partner with team and department leaders for the delivery of project-based activities
- Provide estimates and project charter documentation in support of on-going and new department initiatives
- Maintain direct control over project planning. Must be able to set up measures to build the proper foundation that will be a stepping-stone to project success
- Develop and manage the overall program/project plans and timeline, including key milestones and dependencies, and tracking progress against the plan
- Partner with cross-functional teams, including engineering, operations, product management, and security, to develop and execute the migration strategy
- Identify and manage project risks and issues, and drive resolution of roadblocks to keep the program on track
- Ensure that project deliverables are of high quality, best practices and meet customer requirements
- Communicate project status, risks, and issues to key stakeholders and executive leadership, including regular program updates and presentations
- Demonstrate excellence and proven experience in developing project plans and managing project stakeholders, project teams, risks, schedules and budgets
- Participate and contribute thought leadership to help drive Customer Operations strategies
- Act as a liaison between various internal organizations (Engineering, Professional Services, Product Management, etc.) for project-based continuity
- Provide thought leadership vis-à-vis best practices to help scale and improve the organization
- All other duties as assigned
- Perform all job functions consistent with HealthEdge's policies and procedures, including those which govern handling PHI and PII
Skills
- BA/BS degree in related field
- 5+ years of experience managing large scale, enterprise-class, software delivery-based projects
- Experience managing teams of 8+ resources within a matrixed environment
- Develop and manage the overall program/project plans and timeline, including key milestones and dependencies, and tracking progress against the plan
- Partner with cross-functional teams, including engineering, operations, product management, and security, to develop and execute the migration strategy
- Identify and manage project risks and issues, and drive resolution of roadblocks to keep the program on track
- Ensure that project deliverables are of high quality, best practices and meet customer requirements
- Communicate project status, risks, and issues to key stakeholders and executive leadership, including regular program updates and presentations
- Strong knowledge of industry business practices and value offerings
- Demonstrated leadership skills
- PMP certification is a plus
- Solid understanding/experience of Project Management tools (Smartsheet is a plus)
- Experience managing projects using the Scrum Agile software development framework
- Preference that you have a general understanding of healthcare payor workflows including claims processing, benefits configuration, member enrollment, correspondence, medical management, and provider contracting
Company Overview
Company H1B Sponsorship