Note: The job is a remote job and is open to candidates in USA. Cube Hub Inc. is seeking an IT Operations Specialist to perform IT operations and maintenance activities. The role involves supporting customization, implementing security procedures, and executing testing processes while also managing user help desk activities and contributing to IT projects.
Responsibilities
- Change Request Management (generating CRs, advising on CR creation, coordinating CR implementation and testing)
- Incident Management (clarifying and forwarding requests, documenting solutions, creating FAQs)
- Follow-up on system failures
- User Account Management (setting up/further developing a user management process, user/role controlling documentation)
- Planning, execution, and continuous improvement of the interfaces of CSML IT processes (including service providers)
- Participation in IT projects/initiatives (especially in the SAP area)
Skills
- 2+ years of relevant experience in IT operations and maintenance activities
- Good knowledge in a technical field or business method including the basic theoretical background
- Experience in Change Request Management (generating CRs, advising on CR creation, coordinating CR implementation and testing)
- Experience in Incident Management (clarifying and forwarding requests, documenting solutions, creating FAQs)
- Experience in User Account Management (setting up/further developing a user management process, user/role controlling documentation)
- Planning, execution, and continuous improvement of the interfaces of CSML IT processes (including service providers)
- Participation in IT projects/initiatives (especially in the SAP area)
- Extensive knowledge of IT technologies/applications and processes for analysis, design, implement, and optimize
- Project management and coordination: methodically lead/coordinate projects
- Consulting expertise in change processes
- Structured, systematic, goal-oriented, and independent work
- Expertise in IT processes (SAP, ServiceNow, LFS, BPM, GAMA, SolMan)
- Comprehensive process understanding
- Quick comprehension and analytical skills
- Goal-oriented and effective work in internal and cross-departmental teams
- Customer-oriented approach with internal and external partners - coordination of employees at the IT service provider (LogSol, Schenker)
- Communication and teamwork skills
- Drive and perseverance
- Personal responsibility and decisiveness
- Fluency in English
Company Overview
Company H1B Sponsorship