[Remote] Intune Support Analyst

Note: The job is a remote job and is open to candidates in USA. Yochana is seeking an Intune Support Analyst to manage and support Intune-related tasks. The role involves configuring deployment profiles, managing compliance policies, and providing technical support for end-users.

Responsibilities

• Modern Deployment (Zero Touch)
• Windows Autopilot Management: Configure and maintain Autopilot profiles, OOBE (Out of Box Experience) settings, and enrollment status pages (ESP)
• Hardware Hash Management: Coordinate with vendors or internal teams for device ID registration in the Intune tenant
• Troubleshooting: Resolve enrollment failures, ESP timeouts, and hardwarespecific provisioning issues
• Policy & Compliance Management
• Configuration Profiles: Develop and deploy Settings Catalog and Administrative Templates (ADMX) for Windows
• Compliance Policies: Establish security baselines (BitLocker, OS versioning) to ensure devices meet corporate security standards before accessing resources
• Conditional Access Integration: Collaborate with Identity teams to link device compliance status with Azure AD Conditional Access policies
• Application Lifecycle Management
• App Deployment: Deploy Win32 apps (intunewin), Microsoft 365 Apps, and Store for Business apps
• Patch Management: Manage "Windows Update for Business" (WUfB) rings to ensure workstations are patched without disrupting productivity
• Troubleshooting: Analyze Intune Management Extension (IME) logs to diagnose app installation failures
• Escalation & Technical Support
• L2 Escalations: Act as the final point of resolution for Intune-related tickets escalated from Level 1/2
• Remote Support: Utilize tools to assist end-users globally
• Knowledge Sharing: Document "Known Issues" and create SOPs (Standard Operating Procedures) for the Service Desk

Skills

• Experience with Windows Autopilot Management, including configuring and maintaining Autopilot profiles, OOBE settings, and enrollment status pages
• Ability to coordinate with vendors or internal teams for device ID registration in the Intune tenant
• Proficient in troubleshooting enrollment failures, ESP timeouts, and hardware-specific provisioning issues
• Experience in developing and deploying Configuration Profiles, Settings Catalog, and Administrative Templates (ADMX) for Windows
• Knowledge of establishing compliance policies and security baselines (BitLocker, OS versioning) to ensure devices meet corporate security standards
• Ability to collaborate with Identity teams to link device compliance status with Azure AD Conditional Access policies
• Experience in deploying Win32 apps (intunewin), Microsoft 365 Apps, and Store for Business apps
• Knowledge of managing 'Windows Update for Business' (WUfB) rings for patch management
• Ability to analyze Intune Management Extension (IME) logs to diagnose app installation failures
• Experience acting as the final point of resolution for Intune-related tickets escalated from Level 1/2
• Ability to utilize remote support tools to assist end-users globally
• Experience in documenting 'Known Issues' and creating SOPs for the Service Desk

Company Overview

Yochana IT Solutions | Founded in Michigan, 2009 Headquartered at 23000 Commerce Drive, Farmington Hills, MI 48335. It was founded in 2009, and is headquartered in Farmington Hills, Michigan, USA, with a workforce of 201-500 employees. Its website is http://yochana.com/.

Company H1B Sponsorship

Yochana has a track record of offering H1B sponsorships, with 8 in 2026, 21 in 2025, 11 in 2024, 3 in 2023. Please note that this does not guarantee sponsorship for this specific role.