Note: The job is a remote job and is open to candidates in USA. FSI is a leading provider of computerized maintenance management software (CMMS) for healthcare, dedicated to empowering efficient hospital operations. The Inside Account Manager will serve as the primary point of contact for customers, focusing on building relationships, driving business growth, and ensuring customer satisfaction.
Responsibilities
- Build, develop, and retain customer relationships to support a high-performance sales team in the healthcare SaaS space
- Expand sales within existing accounts by identifying upsell and cross-sell opportunities
- Roll out new product offerings and educate customers on features, benefits, and value
- Make outbound sales calls to expand customer base and drive revenue
- Analyze account sales data, forecast trends, and promote strategic sales initiatives
- Serve as the primary point of contact for assigned accounts, ensuring exceptional service and satisfaction
- Acknowledge and process customer Requests for Quotes (RFQs) and Purchase Orders (POs)
- Manage customer requirements, including quote follow-ups and proactive order expediting
- Collaborate with Implementation Teams to optimize project success
- Quick-thinking with ability to demonstrate solutions virtually
- Some after-hours and weekend support as needed to maintain service excellence
- Review internal work processes to ensure compliance with quality standards and suggest improvements
- Offer practical, creative alternatives to increase order success and improve margins
- Maintain accurate records and manage your book of business through CRM tools and pipeline management
Skills
- 3-5 years selling SaaS solutions
- Strong relationship-building and problem-solving abilities
- High energy, sense of urgency, and accountability
- Attention to detail and willingness to dive deep into customer history
- Excellent verbal and written communication skills
- Ability to work cross-functionally with internal teams to achieve shared goals
- Proven closer with history of high win rate
- Proficient in Microsoft Office and CRM platforms
- Adaptable to a fast-paced, evolving environment
- Proven experience in account management or inside sales
- Healthcare Technology sales experience a plus
- High level of business acumen and strategic sales thinking
- Ability to sell to multiple buyer levels within all sizes of customers
- Knowledge of product offerings, pricing strategies, and competitive landscape
Company Overview