Note: The job is a remote job and is open to candidates in USA. Cincinnati Children's is a leading pediatric healthcare organization dedicated to improving children's health. The Information Security Analyst II will work with cross-functional teams to enhance the security infrastructure, support incident response efforts, and contribute to enterprise-wide security initiatives.
Responsibilities
- Participate in the design, development, and implementation of systems to protect CCHMC data
- Identify the appropriate resources needed to complete small projects
- Support the communication between internal and external parties on project related issues and developments
- Participate in developing and managing project plans
- Determine the scope and complexity of small to midsized projects
- Work with cross functional teams
- Understand incident response processes and procedures and assist in mitigating incidents when they occur
- Analyze, design, implement, and maintain moderately complex systems that greatly improves clinical care and patient management
- Support system testing
- Document testing outcomes
- Work to develop technical solutions
- Work to design, write, and prepare complete user and technical documentation
- Analyze existing documentation and provide corrections and enhancement
- Utilizes Development lifecycle process, operating procedures and documentation to implement and support system solutions
- Provide technical support and problem resolution assistance for production and process issues
- Troubleshoot and decipher error messages
- Identify required resources to resolve minor to midsized issues
- Utilizes appropriate Change Control methods to implement system solutions
- Serve as a resource person for and as a liaison between Cincinnati Children's departments and Information Services
- Support departmental efforts to improve customer satisfaction
- Evaluate and monitor system performance and functionality to avoid potential issues as well as gathering information for future development needs or feasibility studies
- Participate in on-call support rotation and handle incident resolution, problem determination and resolution during that time
- Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support
- Adhere to and promote continual adoption of change management policies and procedures
- Model outstanding customer service behavior, including timely and effective follow-up with customers
- Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education
- Develop and maintain positive relationships, both internal and external to CCHMC
- Motivate people and encourage teamwork
- Work well with others and fosters a positive team environment
- Prepare oral and written presentations
- Conduct and participate in instructional seminars
- Develop expertise in several Cincinnati Children's computer-based systems
- Perform other duties as assigned
Skills
- Bachelor's degree OR equivalent combination of education and experience
- 2+ years of work experience in a related job discipline
- Experience supporting cybersecurity operations within a healthcare, hospital, or highly regulated environment
- Experience with security incident response, threat detection, and vulnerability management processes
- Experience working with enterprise security tools such as SIEM, endpoint protection, vulnerability scanning, identity and access management, or email security platforms
- Experience with CrowdStrike Falcon or comparable endpoint detection and response (EDR) platforms
- Familiarity with cybersecurity frameworks and standards such as NIST, HIPAA, CIS Controls, or HITRUST
- Experience supporting cloud security initiatives in Microsoft Azure, AWS, or hybrid environments
- Experience reviewing and analyzing system logs, alerts, and security events to identify potential threats or vulnerabilities
- Experience with Active Directory, multi-factor authentication, privileged access management, or identity governance solutions
- Knowledge of networking concepts, firewalls, VPN technologies, and secure system configurations
- Experience participating in security audits, risk assessments, or compliance initiatives
- Experience utilizing scripting or automation tools such as PowerShell, Python, or Bash to improve operational efficiency
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences
- Demonstrated ability to work collaboratively across technical, operational, and clinical teams
- Relevant industry certifications preferred, such as Security+, CISSP, GSEC, CEH, GIAC, SC-900, AZ-500, or similar cybersecurity certifications
- Experience supporting on-call rotations and responding to critical security incidents in a fast-paced environment
- Experience with change management, documentation standards, and secure system implementation practices
Benefits
- Remote
- Full time
- Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
- Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
- Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)
- One of the nation's America’s Most Innovative Companies as noted by Fortune
- Consistently certified as great place to work
- A Leading Disability Employer as noted by the National Organization on Disability
- Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
- We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence.
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