Note: The job is a remote job and is open to candidates in USA. AEYE Health is seeking an organized and proactive Implementation & Customer Success Coordinator to support the successful onboarding and ongoing management of customers using the AEYE Health platform. This role serves as a key operational partner to both the Implementation and Customer Success teams, ensuring projects stay on track, customers feel supported, and internal teams remain aligned throughout the customer lifecycle.
Responsibilities
- Coordinate end-to-end logistics for all customer implementations, ensuring timely execution of each project phase
- Schedule and facilitate project kickoff and milestone meetings, gathering the appropriate internal and external participants
- Conduct Zoom calls with new customers to explain the go-live process, set expectations, and address questions
- Request and track equipment orders required for customer implementations
- Monitor project phases using internal tracking tools, proactively identifying and escalating delays
- Schedule and coordinate onsite training visits for new customers in collaboration with the training team
- Communicate project readiness status to internal stakeholders on an ongoing basis
- Draft and send written communications to customers regarding upcoming meetings, milestones, and go-live timelines
- Maintain and update implementation playbooks, checklists, and templates as processes evolve
- Collect and log post-implementation feedback from customers to share with internal teams
- Assist the Customer Success team with scheduling recurring account review calls and ad hoc meetings
- Set up and manage meeting logistics across internal and customer-facing calendars
- Document and maintain accurate customer details, notes, and activity records in HubSpot CRM
- Track and flag renewal timelines to ensure the Customer Success team is prepared for upcoming renewals
- Prepare materials or agendas ahead of customer calls to support productive and well-organized interactions
- Run standard and ad hoc reports from internal platforms, as needed, to support team visibility and decision-making
- Maintain HubSpot data hygiene by ensuring records are complete, contacts are current, and data is consistent and reportable
- Support general administrative needs of the Customer Success team as the department grows
Skills
- Bachelor's degree in Business, Communications, Healthcare Administration, or related field, or equivalent years of experience
- Minimum 1–3 years of experience in a coordinator, administrative, operations, or customer-facing support role
- Proficiency with Microsoft Office Suite or Google Workspace
- Ability to work independently and manage time effectively in a remote environment
- Experience in a coordinator, project support, or operations role, preferably in a SaaS, healthcare, or technology company
- Familiarity with CRM platforms, particularly HubSpot, including data entry, contact management, and basic reporting
- Strong organizational skills with the ability to manage multiple projects and priorities simultaneously
- Excellent written and verbal communication skills, including the ability to communicate professionally with customers
- Comfort with video conferencing tools such as Zoom for scheduling, facilitating, and documenting meetings
- Detail-oriented with a proactive approach to tracking tasks, following up on open items, and flagging risks
- Collaborative team player who works effectively across departments, including Sales, Implementation, and Customer Success
- Healthcare industry experience or familiarity with clinical or practice management workflows a plus
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