Note: The job is a remote job and is open to candidates in USA. PNC is a finance and insurance company that values its employees as the greatest differentiator in the market. The Implementation Analyst will play a key role in delivering new payment solutions for clients, analyzing requirements, managing multiple implementations, and ensuring seamless client onboarding.
Responsibilities
- Implements moderately complex new products and services for clients. This includes analyzing requirements and gathering deliverables to complete the implementation, performing maintenance on existing client profiles and maintaining client-specific operating procedures. May provide sales or consultative support to clients in selected deals
- Utilizes data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product. Coordinates and produces data for pre-implementation validation
- Analyzes, assesses and documents client requirements while adhering to established processes and procedures. Verifies implementation work done by other staff
- Escalates or addresses challenges and may train clients on products and/or services. Ensures positive ongoing client experiences
- Manages multiple implementations simultaneously; reports/drives progress relative to service level performance. Facilitates/participates in internal and external stakeholder meetings
Skills
- Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
- No Required Certification(s)
- No Required License(s)
- Analytical Thinking
- Change Management
- Customer Solutions
- Data Analytics
- Financial Processes
- Organizational Analysis
- Storytelling
- Waterfall Model
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level and years of service
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