Note: The job is a remote job and is open to candidates in USA. Cushman & Wakefield is a leading global real estate services firm, and they are seeking an IFM Operations Manager to oversee facility management operations. The role involves leading training programs, ensuring compliance with operational standards, and driving efficiency improvements within the team.
Responsibilities
- Lead onboarding and training programs for IFM Facility Managers and Technicians
- Maintain process documentation, playbooks, training materials, and onboarding programs
- Provide coaching and operational support to field teams
- Ensure compliance with overtime reporting, p-cards, preventive maintenance requirements, refrigerant management, safety training, and management agreements
- Manage communications, reminders, and deadline tracking across IFM teams
- Develop and maintain site/property repositories containing key facility information and documentation
- Support IFM resources, supplier information, and operational tools
- Conduct audits and partner with service line leaders on performance feedback
- Analyze operational metrics, identify service gaps, and implement corrective actions
- Drive best practices, innovation, efficiency improvements, and operational excellence initiatives
- Work with Team to Ensure Preventative Maintenance is programmed into CMMS tool and executed according to plan and budget
Skills
- Bachelor's degree in business administration or related field
- 8–10 years of commercial property management or facility management experience
- Strong background in financial reporting, variance analysis, and contract review
- Experience managing, developing, and motivating teams
- Lead onboarding and training programs for IFM Facility Managers and Technicians
- Maintain process documentation, playbooks, training materials, and onboarding programs
- Provide coaching and operational support to field teams
- Ensure compliance with overtime reporting, p-cards, preventive maintenance requirements, refrigerant management, safety training, and management agreements
- Manage communications, reminders, and deadline tracking across IFM teams
- Develop and maintain site/property repositories containing key facility information and documentation
- Support IFM resources, supplier information, and operational tools
- Conduct audits and partner with service line leaders on performance feedback
- Analyze operational metrics, identify service gaps, and implement corrective actions
- Drive best practices, innovation, efficiency improvements, and operational excellence initiatives
- Work with Team to Ensure Preventative Maintenance is programmed into CMMS tool and executed according to plan and budget
- Executive-level written and verbal communication
- Microsoft Office proficiency (Excel, PowerPoint, Word, Outlook)
- Problem Solving and Analytical Thinking
- Customer focus
- Financial and business acumen
- Leadership and emotional intelligence
- Relationship management
- Team orientation and collaboration
- Ability to multitask under pressure
- Strong organization and attention to detail
- CMMS/work order management experience preferred
Benefits
- Health, vision, and dental insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life, and disability insurance programs
- Paid and unpaid time away from work
- Competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements
Company Overview
Company H1B Sponsorship