Note: The job is a remote job and is open to candidates in USA. CRG is seeking an HR Advisor to serve as a primary point of contact for associates and managers regarding HR policies and procedures. This role involves responding to inquiries, providing guidance on employee relations, and resolving HR-related issues in a fast-paced environment.
Responsibilities
- Serve as the primary contact for associates and managers seeking guidance on HR policies, procedures, and programs
- Respond to inbound phone calls and submitted HR cases related to employee relations, performance management, disciplinary guidelines, benefits, and other HR matters
- Interpret and explain company policies, procedures, practices, and programs in a clear and consistent manner
- Provide guidance to managers on handling difficult or complex employee relations situations
- Investigate employee concerns and recommend resolutions related to working conditions, disciplinary actions, and other HR-related matters
- Research and resolve associate concerns related to salary and wage actions such as merit increases, promotions, demotions, and pay adjustments, ensuring alignment with company policy
- Partner with operations and other internal teams to address discrepancies and ensure compliance with established processes
- Refer payroll and benefits-related inquiries to the appropriate support teams when outside the scope of HR policy guidance, and act as an intermediary when escalated issues require additional HR support
- Maintain accurate case documentation and support case management activities within HR systems
- For bilingual support needs, assist with translation of investigative documentation from Spanish to English as needed
Skills
- Strong judgment
- Excellent communication skills
- Ability to thrive in a fast-paced, service-oriented environment
- Serve as the primary contact for associates and managers seeking guidance on HR policies, procedures, and programs
- Respond to inbound phone calls and submitted HR cases related to employee relations, performance management, disciplinary guidelines, benefits, and other HR matters
- Interpret and explain company policies, procedures, practices, and programs in a clear and consistent manner
- Provide guidance to managers on handling difficult or complex employee relations situations
- Investigate employee concerns and recommend resolutions related to working conditions, disciplinary actions, and other HR-related matters
- Research and resolve associate concerns related to salary and wage actions such as merit increases, promotions, demotions, and pay adjustments, ensuring alignment with company policy
- Partner with operations and other internal teams to address discrepancies and ensure compliance with established processes
- Refer payroll and benefits-related inquiries to the appropriate support teams when outside the scope of HR policy guidance, and act as an intermediary when escalated issues require additional HR support
- Maintain accurate case documentation and support case management activities within HR systems
- For bilingual support needs, assist with translation of investigative documentation from Spanish to English as needed
- 2+ years of experience as an HR Representative, HR Generalist, or similar HR support role in a large organization or supporting a business unit
- Bilingual in English and Spanish preferred
- Strong computer skills, including experience with SAP, HR case management systems, reporting, and web-based research
Benefits
- 90 day contract with extensions possible depending on performance
Company Overview