Note: The job is a remote job and is open to candidates in USA. Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members, and civilians. They are seeking a Human-Centered Design (HCD) Analyst who will lead user research and experience design for the Appian contract writing platform, ensuring it meets the needs of VA acquisition workforce users.
Responsibilities
- Plan and conduct user research activities including contextual inquiry, stakeholder interviews, workflow observation, and usability testing with VA acquisition staff
- Synthesize research findings into user personas, journey maps, pain point analyses, and design recommendations
- Develop wireframes, interaction flows, and high-fidelity prototypes for key acquisition workflows in the Appian platform
- Facilitate co-design sessions with VA stakeholders and Appian developers to collaboratively define user experience solutions
- Partner with the Business Architect / Acquisition SME to ensure UX designs accurately reflect acquisition process requirements
- Review Appian application configurations and UI implementations for usability, accessibility, and consistency with design specifications
- Conduct iterative usability testing throughout the development process, documenting findings and recommending design improvements
- Ensure all user interface designs comply with Section 508 accessibility requirements
- Contribute to training material development, ensuring instructional content reflects user workflows and addresses known usability challenges
- Partner with the Change Management Lead on communication and adoption strategies informed by user experience research findings
- Establish and maintain a UX design system and pattern library for the VAASM platform to ensure visual and interaction consistency
Skills
- 5+ years of experience in human-centered design, UX research, or service design on federal government IT programs
- Demonstrated ability to plan and execute user research activities including contextual inquiry, interviews, usability testing, and surveys in federal government environments
- Proficiency in UX design and prototyping tools (Figma, Sketch, Adobe XD, or equivalent)
- Experience translating user research findings into actionable design requirements, personas, journey maps, and wireframes
- Familiarity with Section 508 accessibility standards and their application to government web applications
- Bachelor's degree in Human-Computer Interaction, Design, Psychology, Information Science, or related field required
- Ability to obtain and maintain government security clearance
- Prior experience designing UX for federal acquisition, contract management, or financial management systems
- Familiarity with Appian's UI design capabilities and design constraints within low-code BPM environments
- Experience applying the U.S. Digital Services Playbook, 18F Methods, or VA Digital Design System standards
- Training or certification in design thinking, service design, or human-centered design methodologies
- Experience supporting change management initiatives through journey mapping, stakeholder experience analysis, and persona development
Benefits
- 100% Remote within the United States
- Top-tier benefits package to invest in your physical, mental, and financial health and wellness
- Opportunities to learn new skills, seize new challenges, and advance your career as we grow
Company Overview