Note: The job is a remote job and is open to candidates in USA. Milestone Technologies is a global IT managed services firm that partners with organizations to drive business outcomes. They are seeking a Security Systems Applications Specialist responsible for building and implementing security systems applications to ensure successful project completion and optimization for the client.
Responsibilities
- Supporting programming, commissioning, and driving new build projects to Security Go Live (SGL) and First Day of Business (FDOB)
- Coordinating with other teams to obtain network and Archibus information
- Building out, programming, and testing new build sites, expansions, and relocations
- Communicating internally with technology partners and Project Leads and externally with Integrator Field Teams
- Providing system support to Integrators in the field of Security technologies such as Access Control, Video Management systems, Intercoms, and key management
- Managing Integrator resources in the field, coordinating testing and commissioning of projects
- Supporting PC/Mac software and hardware for end-users via phone or email when needed
- Enforcing and following documented installation standards and New Builds processes
- Assisting in basic network troubleshooting as it relates to Security Systems and Technology
- Working with network administration and hardware technicians
- Maintaining and patching applications
- Collaborating with trusted partners, vendors, and other teams and levels of leadership
- Defining core security policies and documentation procedures
- Communicating effectively with clients to identify needs and evaluate alternative business solutions
- Continually seeking opportunities to increase internal client satisfaction and deepen client relationships
- Managing client expectations effectively
- Collaborating with vendors, including opening work orders for hardware malfunctions
- Working with other teams to address system outages or maintenance
Skills
- A minimum of four years of experience within Security Systems and Technology, including proficiency with Software House/CCure supported hardware such as iStar panels, REX, card readers, locks, and door contacts
- Comprehensive knowledge of Windows, as most Security Systems and Technology applications are Windows-dependent
- Strong troubleshooting skills and ability to work through complex problems using a process of elimination
- Understanding of basic security standards and practices in security design
- Proficiency in Microsoft Outlook client (Windows, Mac) and Microsoft Office Suite, with experience resolving complex problems and assisting users with advanced functionality
- Proficiency in the process for Final Test and Acceptance of security systems and handover
- Task management and administration discipline
- A Bachelor's degree is preferred
Company Overview
Company H1B Sponsorship