Note: The job is a remote job and is open to candidates in USA. HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. The Growth Support Specialist will support patient admissions and census growth by managing communications with patients and referral partners, explaining enrollment benefits, and performing insurance verification.
Responsibilities
- Responsible for processing internal and external inquiries relating to patient eligibility and admission
- Responsible for initial insurance verification and accurate determination of placement
- Educate patients and referral partners on our mission to provide high-quality personalized healthcare in the home for people that need it most
- Adhere to internal quality, productivity, standard work expectations and compliance standards
- Thoroughly understand eligibility and enrollment processes for the Medical Group
- Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
- Timely, professional responsiveness to direct emailed inquiries
- Maintain strict confidentiality of provider, company, and patient information
Skills
- High School diploma or equivalent
- 1+ years of experience in a health care related field
- Proficient in Microsoft Excel, Word and Outlook
- Strong customer service, organizational, and interpersonal skills with ability to prioritize tasks
- Professional demeanor, dependable, and self-motivated
- Must be able to communicate effectively and professionally with all personnel levels inside and outside the organization
- Prior experience in insurance verification
Benefits
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Great Place to Work Certified
Company Overview