Note: The job is a remote job and is open to candidates in USA. Cypress HCM is seeking a Full Stack Engineer to join their Customer Service Platform team, which focuses on enhancing customer support through a resilient technology ecosystem. The role involves building new features across the full stack, from frontend to backend, while integrating various tools to improve operational efficiency and customer experience.
Responsibilities
- Build a significant set of new features in our CS internal tooling ecosystem end-to-end — from frontend to backend, scoping through QA automation and production launch — with high autonomy
Skills
- 6+ years working experience in US as a full stack engineer
- Solid experience with TypeScript or JavaScript
- Solid experience with UI framework React
- Experience with API technologies such as GraphQL, gRPC, and REST
- Experience in backend in Java, SpringBoot framework or similar
- Experience with cloud computing platforms like Amazon Web Services
- Knowledge of data structures, DB schema design and modern design patterns
- Experience in customer support / account management domain
- Experience integrating internal and/or third-party services
- Experience with Generative AI / ML at application level
- Experience developing build internal tooling or delivery automation
- Experience developing software that deploys and runs at global scale
- Experience working with SLOs, SREs, and contemporary observability platforms
- Experience with distributed systems / AWS multi region / system migrations
- An advocate for reliability and operational excellence
- A good grasp of UX fundamentals
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