Note: The job is a remote job and is open to candidates in USA. Nymbus helps banks and global financial services organizations transform their capabilities and drive value in today’s digital marketplace. The Fraud Analyst is responsible for supporting the Senior Director of Fraud in managing potential suspicious or fraudulent activity, analyzing fraud patterns, and ensuring compliance with regulatory requirements.
Responsibilities
- Monitor and analyze transactions and account activities to identify suspicious activity and potential fraud
- Utilize various fraud detection tools to identify and prevent fraud proactively
- Accurately document fraud attempts, trends and loss events
- Speak to account holders, victims and fraudsters where appropriate to gather further information and supporting documentation
- Review and process customer claims of unauthorized activity related to Debit card, Credit card, ACH, P2P and Bill Payments using a variety of systems
- Analyze dispute cases and merchant documentation to determine chargeback eligibility
- Keep management up to date on fraud-related incidents, emerging trends and make recommendations for process improvements
- Ensure that all alerts and cases are handled in an efficient and timely manner
- Regularly exercise discretion and independent judgment in the performance of essential job functions
- Provide cross-functional support to internal operational and support teams by response to internal messaging systems, transfer of phone calls, or providing input on transaction decisions escalated for fraud review
- Effectively communicate with clients and operational teams, while maintaining response times within our standard Service Level Agreement timeframes
- Other duties as assigned
Skills
- At least 3 years of experience in fraud detection, investigation or a related field
- Past experience working in a financial institution or in a fintech environment
- Understand assignments and complete work independently without requests for repeated direction
- Understand basic process flows and upstream & downstream impacts
- Require limited manager intervention between assignment and delivery
- Recognize, own and learn from mistakes
- Open minded and adaptable to new ideas in a changing environment
- Exceptional attention to detail
- Comfortable navigating multiple systems and applications, utilizing resources to solve routine challenges
- Ability to multi-task and to function efficiently in a high volume, fast paced, deadline oriented environment
- Diligent time management, prioritization and analytical skills
- Team building, interpersonal, and relationship building skills
- Proven strong verbal/written communication and interpersonal skills
- Ability to handle complex situations requiring analysis or research while using independent judgment
- Ability to identify issues and demonstrate analytical, research and problem resolution skills
- Existing knowledge of banking policies, procedures, government regulations
- Excellent customer service skills and ability to handle routine/occasional customer service inquiries independently
- Proficient in Microsoft Office applications
- Ability to work with minimal supervision in decision making
- Contributor to team success
- Some college, with preference for Business, Criminal Justice, or Finance-Related concentration preferred but not required
- Familiarity with other fraud detection tools and platforms (Verafin, DataVisor) preferred but not required
- Fraud certification desired
Benefits
- Annual Cash Bonus and Equity Options commensurate with the role level and experience.
- Fully Remote.
- 401(k) plan.
- Insurance - Health, Dental, and Vision.
- Time Off
Company Overview