Note: The job is a remote job and is open to candidates in USA. Thermo Fisher Scientific is a company dedicated to making the world healthier, cleaner, and safer. As a Field Service Engineer II, you will be responsible for installing, maintaining, troubleshooting, and repairing complex analytical instruments while providing exceptional customer service.
Responsibilities
- Perform installation, preventive maintenance, troubleshooting, and repair of Trace Elemental Analysis instruments, including ICP-MS, AAS, and related systems, at customer sites
- Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance
- Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals
- Train and support customers on equipment operation, maintenance practices, and basic troubleshooting
- Accurately document field service activities, including installation report and service work report, and submit timely through the required system
- Assist Commercial Teams with technical information, training, and demonstrations
- Manage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams
- Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues
Skills
- Bachelor's Degree in Electronics, Engineering, Physics, Chemistry, or a related technical field with 2+ years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments or Advanced Degree with no prior experience required
- Hands-on technical experience installing, troubleshooting, and repairing complex analytical, scientific, laboratory, or related technical equipment
- Experience documenting service activities, preparing detailed reports, and using service management software
- Demonstrated success meeting customer satisfaction goals and supporting customers in technical environments
- Strong electronics and mechanical troubleshooting skills, with the ability to diagnose issues down to the component level
- Ability to read and interpret technical documentation and schematics
- Ability to effectively train and support customers on equipment operation
- Excellent customer service and communication skills, both written and verbal
- Strong organizational and time management capabilities, with the ability to work independently in a field-based environment
- Strong problem-solving abilities and the ability to prioritize customer needs in a fast-paced service environment
- Proficiency with Microsoft Office suite and service management software
- Physical ability to lift up to 50 lbs. and work in various laboratory environments
- Must be legally authorized to work in the United States without sponsorship now or in the future
- Must be able to pass a comprehensive background check and drug screen
- Valid driver's license
- Additional relevant certifications are advantageous
Benefits
- This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company Overview