Note: The job is a remote job and is open to candidates in USA. Sharebite is the leading meal benefits platform built exclusively for companies to feed their employees. As an Enterprise Account Manager, you will manage valuable restaurant partnerships, focusing on operational excellence and providing data-driven consultation to ensure success on the platform.
Responsibilities
- Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Sharebite users
- Develop plans in conjunction with your partners to grow their business through adding locations or growing same-location sales
- Use your analytical abilities combined with operational rigor to build tools and processes to drive forward partnership KPIs
- Work closely with stakeholders on internal teams to solve problems and ensure that feedback received is utilized in improving our product and operations
- Proactively maintain high touch communication channels with partners via email, phone, and face-to-face meetings
- Execute multi-session onboarding and training sessions
- Clearly communicate the value of Sharebite to show ongoing ROI to your growing portfolio of high value restaurant partners
- Execute account strategies and plans to maximize account growth
- Drive multi-location contract management through discussion, negotiation, contract changes, and execution
Skills
- Proven Track Record - minimum 2-4+ years experience, ideally in an account management or client service-related role
- Personable & Professional - you're articulate, straightforward & engaging. You have a service mindset and enjoy helping to solve customer problems
- Handle the Big Picture and the Small Details - you have a keen focus on the little things that matter to our customers and partners and an eye to the big picture looking to create new ways to add to existing partnerships
- Exceptional Communicator - you are the voice of Sharebite for our restaurant partners, you communicate effectively both externally (with restaurant owners & management) as well as internally (with your teammates and other key stakeholders)
- Great Project Manager - you can develop detailed joint business plans with our largest enterprise partners and consistently deliver above expectations
- Collaborative Team Player - you value working hard and supporting your team, you take pride in doing an exceptional job and you're the first to high-five a teammate when they do too
- Organized Efficiency - you have no problem managing several tasks and tend to have high “bandwidth” to take on multiple responsibilities, you're comfortable with ambiguity and working in a rapidly evolving environment
- Startup Hustle and Energy. Take ownership of Sharebite growth, do whatever it takes to get the job done, delight our restaurant partners, particularly in a fast-paced LiveOps environment
- Proficiency in Salesforce
- Project Management skills
- Basic query building (SQL)
- Experience within the food tech space
Benefits
- Competitive pay and benefits that are in line with industry and market standards
Company Overview