Note: The job is a remote job and is open to candidates in USA. NinjaOne is a company that simplifies IT work for over 35,000 customers globally. The Enterprise Account Partner role focuses on managing and expanding relationships with strategic enterprise customers, driving retention and growth while collaborating with various teams to ensure a world-class customer experience.
Responsibilities
- Own and grow relationships within a portfolio of strategic enterprise accounts, serving as a trusted advisor to executive and operational stakeholders
- Drive customer retention, adoption, and long-term success through proactive account management, strategic planning, and executive engagement
- Lead Executive Business Reviews (EBRs/QBRs), onsite engagements, and account strategy discussions focused on business outcomes and platform value
- Identify and drive expansion opportunities through cross-sell, upsell, and broader platform adoption initiatives
- Partner cross-functionally with Sales, Product, Support, and Leadership teams to deliver a seamless enterprise customer experience
- Monitor account health, mitigate risk, resolve escalations, and advocate internally for enterprise customer needs
- Present data-driven insights and strategic recommendations that align NinjaOne solutions to customer business objectives
Skills
- Proven experience managing and growing strategic enterprise SaaS accounts in a customer-facing role
- Experience partnering with executive stakeholders in complex enterprise organizations
- Strong business acumen with the ability to translate technical capabilities into measurable business value
- Demonstrated success leading Executive Business Reviews, strategic account planning, and enterprise customer engagement
- Ability to navigate cross-functional organizations and influence outcomes internally and externally
- Highly organized, proactive, and solutions-oriented with strong executive communication skills
- Experience within IT Operations, Endpoint Management, RMM, Security, or adjacent enterprise technology environments
Benefits
- Medical, dental, and vision insurance
- 401(k) plan
- Unlimited PTO
- Life insurance coverage and PTO
Company Overview