Note: The job is a remote job and is open to candidates in USA. USI Insurance Services is one of the largest insurance brokerage and consulting firms in the world, dedicated to providing comprehensive employee benefits solutions. The Employee Benefit Account Manager will manage and retain a book of small employee benefits accounts, serving as the primary contact for clients and providing technical expertise and support on compliance topics.
Responsibilities
- Service a high volume of accounts independently; without sales associate’s involvement. Utilize carrier websites and online rating systems
- Provide proactive, personalized support to assigned clients. Act as primary contact between clients and insurance carriers
- Provide insurance technical expertise to clients. Educate, advise, and aid clients on all compliance topics. Includes ERISA, COBRA, FMLA, 5500s and Health Care Reform
- Respond to requests for information, documents, and employee benefits insurance inquiries
- Manage the renewal process for accounts including the preparation of appropriate contractual changes. Communicate final placement details and instructions to insurers and clients
- Manage the marketing and placement process for new benefit product offerings. Includes preparation of client application and determine most appropriate carriers. Analyze and compare carrier quotes and products. Make recommendations to clients
- Coordinate and manage client communications via email, phone, and virtual online meetings
- Develop employee communications for renewal changes, enrollment procedures, benefit changes and/or clarifications
- Introduce clients to USI Benefit Resource Center for resolution support. Includes assistance with claims issues and benefit plan/policy questions
- Introduce clients to USI value-add services where appropriate
- Maintain a high degree of accuracy in agency management and document management systems
- Ensure client deliverable standards are met. Participate in peer review with team members
- Keep current with industry information, technology, and trends
Skills
- 3-5 years' experience in employee benefits industry or related marketplace
- Must hold life and disability insurance license
- Comfortable with internet-based programs and Microsoft Office products
- Ability to set priorities and manage deadlines
- Ability to work in a fast-paced, team environment with minimal instruction
- Ability to carry out complex tasks with many concrete and abstract variables
- Strong oral and written communications skills
- Ability to define problems and generate potential solutions
- College degree preferred
- Customer service experience preferred
Benefits
- Competitive pay
- Incentives
- Benefits
- Summit Awards program
- Employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives
- Award-winning wellness program
- College scholarships for associates' children
- Financial help in times of need
- A wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs
- Generous paid time off policy
- Paid family leave benefit
- Paid holiday time
- A bonus eligible position with a target incentive of 5%
Company Overview