Note: The job is a remote job and is open to candidates in USA. Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication for people with communication impairments. The Educational Programs Administrator is responsible for managing and coordinating logistics and administrative processes to support training demos and webinars, ensuring high-quality training experiences and efficient communication across teams.
Responsibilities
- Delivers high-touch engagement through multiple platforms including inbound and outbound calls, email, and online scheduling requests related to Educational Programs
- Works to schedule Speech Language Pathologists for device demos, webinars, and in-services, including the ordering of loaner devices and other necessary materials
- Works to schedule consumers for Communication Coaching sessions
- Ensures device shipments arrive in time for hands on educational activities
- Monitors cancellations and works with SLPs on rescheduling of scheduled activities
- Multi-tasks and successfully executes projects under a heavy workload, tight deadlines and changing conditions
- Coordinates loaner device recall when device demos /webinars have concluded
- Triages opportunities and customer issues and transfers to the appropriate team member
- Creates LG accounts for external SLP users
- Performs University-specific tracking and procedures
- Offers exceptional customer service experience in every interaction consistent with Lingraphica's core values
- Collaborates with the Clinical Educators when needed for specific projects
- Provides phone support for incoming and outgoing calls by acting as the transfer person for issues/questions regarding specific Educational Programs
- Coordinates logistics and plans education events
- Follows up with contacts and assigned leads (via internal and external list sources) to increase engagement with educational programs
Skills
- Proficient in basic computer programs with willingness to learn new systems
- Working knowledge of Microsoft Office 365
- Self-motivated
- Organized, attention to detail
- Excellent verbal, phone, and written communication skills
- 1-2 years related customer service, sales, marketing and/or related administrative experience
- Experience with OneDrive, RingCentral, and HubSpot or similar CRM
- Experience in the healthcare industry and/or durable medical equipment
Benefits
- Comprehensive benefits package
- Travel by air isrequireduptotwo (2) times per year within the US for in-person team meetings and an all-companymeeting.
- At Lingraphica, we are committed to creating an inclusive and accessible environment for all employees.
- Reasonable accommodations to support individuals with disabilities in performing the essential functions of the job.
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