Note: The job is a remote job and is open to candidates in USA. QVC Group is a Fortune 500 company that operates leading retail brands, and they are seeking a Drop Ship Operations Specialist. This role involves managing the planning and execution of customer order fulfillment from dropship vendors, ensuring timely and cost-effective delivery through collaboration with various teams and vendors.
Responsibilities
- Monitor and manage vendor performance to ensure service levels meet QVC/HSN standards
- Review reports and performance data to identify trends, set expectations, and determine next steps
- Work directly with vendors to improve performance, recommend solutions, and confirm actions are completed
- Investigate delayed or problem orders, identify root causes, and partner with Customer Service when needed
- Collaborate with Merchandising, Customer Care, Planning, and vendors to keep operations aligned with business goals
- Communicate vendor, carrier, system, and customer issues to leadership, and escalate concerns when necessary
- Support vendor and item setup, reporting, and special projects to improve the customer experience and control logistics costs
Skills
- Bachelor's degree or equivalent business experience
- 3–5 years of experience preferred in eCommerce distribution, transportation, or customer contact operations
- Vendor management experience in an eCommerce environment is strongly preferred
Benefits
- Competitive compensation
- Paid time off
- An employee assistance program
- Parental leave
- Paid volunteer hours
- Amazing company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
Company Overview