Note: The job is a remote job and is open to candidates in USA. The Shade Store is a company that has handcrafted custom window treatments for 75 years. They are seeking a Director of People Operations & Administration who will oversee the governance, execution, and continuous improvement of key human resources programs across the employee lifecycle.
Responsibilities
- Lead the People Operations function and oversee employee lifecycle administration, operational governance, and service delivery
- Develop scalable operating practices, controls, and standards that support organizational growth while maintaining compliance and data integrity
- Lead and develop People Operations team members, fostering accountability, continuous improvement, and operational excellence
- Own the design, administration, and continuous improvement of enterprise onboarding and offboarding programs, ensuring an effective and consistent employee experience
- Own and govern employee lifecycle transactions, including hires, transfers, reporting changes, organizational changes, and separations
- Ensure all employee transactions are processed accurately, timely, and in accordance with established approval workflows and control standards
- Partner with Payroll, Benefits, Talent Acquisition, and People Business Partners to ensure seamless execution of employee lifecycle events
- Serve as the business owner of employee data governance and People systems administration
- Establish and maintain controls surrounding employee data, organizational changes, compensation actions, approvals, and system access
- Maintain appropriate segregation of duties, approval workflows, and user access controls across People systems and processes
- Maintain compliance with employment administration requirements, including personnel records, I-9 administration, E-Verify, document retention, and FLSA classification reviews
- Monitor evolving employment laws and regulatory requirements, translating changes into operational processes, controls, and practices that support ongoing compliance
- Conduct periodic audits of employee records, approvals, workflows, security access, and transaction activity
- Identify operational risks and implement corrective actions to strengthen compliance and control effectiveness
- Support workforce reporting and data requests by ensuring the integrity, availability, and governance of employee data
- Create, document, and maintain standard operating procedures (SOPs), process documentation, approval matrices, and RACI frameworks across People processes
- Establish governance standards for employee transactions and operational workflows
- Evaluate existing processes and implement best practices that improve efficiency, scalability, consistency, and audit readiness
- Partner with HRIS resources to optimize workflows, automation, reporting, and system controls
- Lead the operational administration of annual compensation and bonus planning cycles, partnering with stakeholders across the People and Finance teams and business leadership to ensure accurate and timely execution
- Manage the People team budget, invoices, vendors, and contracts, partnering with Finance and external providers to ensure effective stewardship of departmental resources and services
- Serve as the People Operations lead for audits, due diligence activities, compliance reviews, and other enterprise initiatives requiring HR data, documentation, and operational support
Skills
- 8+ years of progressive HR operations, HR administration, or shared services experience, ideally including leadership at the Senior Manager or Director level
- Extensive experience supporting multi-state U.S. operations, including New York, Florida, California, and remote workforces
- Strong knowledge of FLSA classification requirements and experience conducting exemption reviews and job classification assessments
- Strong knowledge of HR compliance requirements, including I-9, E-Verify, document retention, and employee records administration
- Demonstrated experience designing and maintaining internal controls, process governance, and operations workflows
- Proven ability to lead process improvement, increase efficiency of existing operations, implement best practices, and deliver organizational change initiatives
- Exceptional attention to detail and commitment to data accuracy
- Ability to balance service delivery with compliance and control requirements
- Strong analytical, problem-solving, and organizational skills
- Ability to influence and collaborate across all levels of the organization
- Strong written and verbal communication skills for interacting with employees, management, and external stakeholders
- Experience supporting large populations in retail, manufacturing, field, or multi-site operations preferred
- Direct experience with Paycom preferred or comparable HCM platforms
- Interest or experience in leveraging AI and emerging technologies to improve operational efficiency, automate processes, and enhance the employee experience
- PHR, SPHR, SHRM-CP, or SHRM-SCP certification or equivalent highly preferred
- Bilingual Spanish a plus, but not required
Benefits
- Competitive salary
- Medical Benefits
- 401k with Company Match
- Up to $100k Life Insurance & Short-Term Disability (Employer Paid)
- Legal and Pet Insurance Plans
- Employee Assistance Program
- Product Discount
Company Overview