Note: The job is a remote job and is open to candidates in USA. Andromeda Software Inc. is a leading digital marketing agency specializing in solutions for franchise, multi-location, and enterprise businesses. They are seeking a Digital Marketing Account Manager to build strong client relationships, provide strategic digital marketing guidance, and drive client retention and revenue growth across a portfolio of customers.
Responsibilities
- Develop a deep understanding of each client’s business goals
- Guide data-driven digital strategies (SEO, Paid Search, Programmatic Display, Social Advertising) that align with client objectives
- Monitor and analyze performance metrics, providing actionable insights to enhance results
- Conduct regular performance reviews to track and improve product effectiveness
- Audit campaign performance, ensuring execution aligns with the overall strategy and industry best practices
- Provide data-backed recommendations for optimization and growth opportunities
- Build and maintain trusted relationships with franchise clients
- Ensure high product adoption and proactive engagement across accounts
- Identify and execute expansion opportunities within the client portfolio
- Proactively address churn risks through strategic retention efforts
- Ensure accurate and timely updates within internal systems
- Follow established best practices and maintain internal process compliance
- Provide engaging and interactive training to franchisee personnel on Enspire for Enterprise’s product suite
- Present best practices and industry insights, helping clients stay ahead in the digital space
- Offer refresher sessions and training on new features to ensure continued product success
Skills
- Bachelor's degree in marketing, Business, Communications, or a related field
- 3+ years of experience in account management, client success, or performance consulting, with a focus on customer retention, client growth, and strategic recommendations
- Experience advising clients on digital marketing performance across multiple channels, preferably in a franchise, multi-location environment
- Strong working knowledge across SEO, Paid Search, Paid Social, Programmatic Display, local/GBP, analytics, and tracking, with deeper expertise in at least one digital marketing discipline
- Proficiency in key digital marketing tools, including Google Ads, Meta Ads, Microsoft Ads, Google Analytics, Google Data Studio, Google Search Console, Google Business Profile, Microsoft Excel, Microsoft Power BI, Moz, SEMrush, or similar SEO platforms
- Ability to analyze KPIs such as leads, conversion rates, website traffic, and engagement metrics, translating them into strategic recommendations
- Exceptional communication, presentation, and stakeholder management skills
- Highly organized, detail-oriented, and self-motivated
- Advanced degrees are a plus
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