Note: The job is a remote job and is open to candidates in USA. Cresta is a company that enhances customer experience through AI technology, and they are looking for a Data Scientist focused on Customer Analytics. This role involves analyzing data to measure customer impact and collaborating with various teams to drive insights and value realization.
Responsibilities
- Conduct exploratory data analysis (EDA) across conversational, operational, and performance datasets
- Translate ambiguous business questions into structured analytical problems
- Analyze how workflow, behavior, and product usage changes translate into business value
- Design and analyze A/B tests and quasi-experiments to measure Cresta’s impact
- Establish baselines, metrics, and measurement plans for pilots
- Ensure results are statistically rigorous and easy for non-technical stakeholders to understand
- Build reusable templates and frameworks for consistent experimentation
- Work directly with customer to guide them towards our ideal experiment setup
- Build and maintain dashboards tracking customer ROI
- Develop Python and SQL tools to improve repeatability, accuracy, and scalability
- Create standardized reporting packages for pilots, QBRs, and renewals
- Develop custom statistical or ML models (e.g., segmentation, predictive scoring, lightweight NLP)
- Maintain reusable modeling pipelines for value insights and roadmap analysis
- Partner with Engineering when guidance or productionization support is needed
- Translate analyses into clear business and financial narratives
- Support CSMs with data and insights for strategic QBRs
- Partner with Product and Engineering on metrics, data availability, and analytics enhancements
Skills
- 1–3 years of experience in a data-focused role or relevant academic experience
- Strong proficiency in SQL and experience working with large datasets
- Proficiency in Python (Pandas, NumPy, scikit-learn)
- Solid understanding of statistics, hypothesis testing, and experimental design
- Experience building dashboards in tools such as Hex, Looker, Tableau, or similar
- Strong communication skills with non-technical stakeholders
- Comfort working in a fast-paced, cross-functional environment
- Experience with conversational data (call transcripts, chats) or text analytics
- Familiarity with causal inference, uplift modeling, or A/B testing frameworks
- Exposure to customer-facing analytics or support roles
- Experience with cloud data stacks (Snowflake, Redshift, etc.)
- Basic NLP or classification experience related to agent behavior or customer intent
Benefits
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Flexible vacation time to promote a healthy work-life blend
- Paid parental leave to support you and your family
- Monthly Gym & Phone allowance
- Work from home office stipend to help you succeed in a remote environment
- Lunches and dinners included for in-office employees via Grubhub
Company Overview
Company H1B Sponsorship