Note: The job is a remote job and is open to candidates in USA. Astound Digital is a pioneer in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity. They are seeking a dynamic CX Strategist to serve as a high-level advisor and functional lead for enterprise-level CRM initiatives, focusing on driving innovation and efficiency through AI-powered customer experiences.
Responsibilities
- Develop and implement CRM strategies and roadmaps that align with clients’ business goals and objectives. Identify opportunities for improvement and innovation within CRM processes
- Serve as the functional lead in CRM initiatives, ensuring that the CRM system aligns with business needs and processes. Translate business requirements into functional specifications
- Lead and facilitate functional workshops with cross-functional teams to gather requirements, define project scope, and ensure alignment on objectives
- Engage with business stakeholders to understand their needs, provide expert advice, and ensure their requirements are incorporated into CRM solutions. Build and maintain strong relationships with key stakeholders
- Establish key performance indicators (KPIs) to measure the effectiveness of CRM initiatives. Monitor and analyze performance data to provide insights and recommendations for continuous improvement
- Stay abreast of the latest trends and developments in CRM technology and best practices. Provide thought leadership and insights to clients and internal teams
- Identify and define agentic use cases, develop supporting business cases and success metrics, and shape practical solution approaches aligned to business outcomes and platform consumption
Skills
- 5+ years of experience as a business architect or functional lead with a focus on CRM systems (e.g., Salesforce, Microsoft Dynamics)
- Experience in process design, process improvement and with ability to demonstrate how you have driven quantifiable and tangible benefits from client engagements
- Experience with large transformation projects [digital, operational, IT, etc.]
- Proven track record of successfully aligning CRM systems with business processes and strategies
- Strong understanding of CRM processes, including sales, marketing, customer service, and support
- Willingness to travel as required
- Excellent facilitation and workshop management skills
- Exceptional stakeholder engagement and communication skills
- Strong analytical and problem-solving abilities
- Ability to work independently and as part of a collaborative team
Benefits
- Global Collaboration: The opportunity to work daily with diverse and talented professionals across the globe.
- Off-the-Charts Career Growth: Сlear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing.
- Well-being Is Top Priority: Parental leave, paid time off, comprehensive health and medical plans.
- Real Work-Life Balance: Dependent on location, we offer remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level.
Company Overview