Note: The job is a remote job and is open to candidates in USA. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. The Customs Operations Associate will support U.S. import operations, ensuring accurate and timely customs clearance while collaborating with internal teams and external vendors.
Responsibilities
- Support daily U.S. customs filing operations for Quince-managed import shipments
- Assist with preparing, reviewing, and validating shipment data required for customs entry filing
- Monitor shipment status and help resolve customs clearance exceptions in a timely manner
- Coordinate with internal teams, customs brokers, carriers, and external supply chain partners to support timely release of goods
- Review shipment documentation for completeness and escalate missing or inaccurate data
- Support timely transmission and follow-up of customs filing data, including entry-related information and partner updates
- Help maintain accurate operational records, shipment trackers, and customs filing documentation
- Support internal audit activities by gathering entry data, shipment records, and supporting documentation
- Assist with daily and weekly reporting on customs filing volume, clearance status, and operational exceptions
- Escalate customs clearance risks, data gaps, or operational bottlenecks to senior team members
- Learn and apply Quince’s customs compliance procedures, internal controls, and operational
Skills
- 3-5 years of experience in customs brokerage
- Strong attention to detail
- Comfortable operating in fast-paced, high-volume operational environments
- Strong organizational skills
- Basic understanding of U.S. import processes
- Willingness to learn
- Proficiency with spreadsheets and operational trackers
- Experience working with e-commerce, retail, apparel, footwear, home goods, or consumer products
- Customs brokers license or desire to get it
Benefits
- Bonus and equity may also be provided for eligible roles.
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