Note: The job is a remote job and is open to candidates in USA. BVS Performance Solutions is a nationwide bank and credit union training provider with over 40 years in the industry, seeking to enhance their Customer Experience team. The Customer Concierge role is essential in delivering exceptional customer support by addressing day-to-day needs and assisting clients in utilizing BVS resources.
Responsibilities
- Field and respond to inbound calls and emails
- Proactive customer outreach
- Provide technical support assistance
- Coordinate system training sessions
- Project support and coordination
Skills
- Minimum 3 years bank or credit union experience
- Ability to build and maintain strong client relationships
- Excellent communication skills, written, oral and interpersonal
- Proficient computer skills, including Outlook, Word & Excel
- Bachelor's degree preferred
Benefits
- Health Insurance
- Flexible Benefit Plan
- Enrolment in 401k plan after 90 days
Company Overview