Note: The job is a remote job and is open to candidates in USA. CodeVertex Careers is hiring a Customer Support Specialist to support customer questions and service issues. The role involves responding to inquiries, documenting requests, and coordinating with internal teams to ensure a professional experience for customers.
Responsibilities
- Respond to customer or client inquiries through approved communication channels
- Document requests, account notes, issue details, and follow-up actions accurately
- Coordinate with operations, account support, and internal teams to resolve open items
- Maintain a professional, clear, and helpful experience for customers and applicants
- Identify recurring questions or workflow gaps and share improvement notes with the team
Skills
- Experience in customer support, client services, account support, or a related service role
- Clear written communication and ability to handle routine support questions professionally
- Comfort working with online tools, CRM systems, shared documents, and ticketing workflows
- Strong follow-up habits and ability to manage multiple open requests
- Experience working in a remote-first or distributed team environment
- Ability to improve templates, checklists, trackers, or operating procedures
- Comfort working with confidential or process-sensitive business information
Company Overview