Note: The job is a remote job and is open to candidates in USA. InsCipher is a company dedicated to providing value-driven products and services for their customers. They are seeking a detail-oriented Customer Success Specialist to handle inbound requests and provide exceptional customer service while advocating for customer needs.
Responsibilities
- Handle inbound requests and respond promptly to support calls, chats, and emails
- Assess, categorize, and reassign support requests to internal team members as needed
- Troubleshoot and diagnose system or service issues
- Advocate for customers by capturing feature requests and feedback
- Leverage impeccable customer service skills through phone, email, and chat interactions
- Work cross-functionally to assess and improve internal processes
- Demonstrate fundamental understanding of customer service best practices
- Manage customer escalations with empathy and professionalism
- Track client interactions, maintaining detailed records of communications and action items
- Build domain expertise and grow industry knowledge
Skills
- 1+ years' experience in customer service
- Excellent written and verbal communication skills
- Strong technical aptitude and organizational skills
- Proficient with the Office Suite
- Excellent interpersonal skills
- Bachelor's degree preferred
- Knowledge of surplus lines tax filing a plus
Benefits
- Health, dental, and vision plans
- Amazing work-life balance with 4 weeks of Paid Time Off
- 10 Paid Company Holidays with 2 floating holidays
- 401K Programs with employer match
- Personal assistance programs for support in a healthy personal and work life
Company Overview