Note: The job is a remote job and is open to candidates in USA. Lamb Weston is a leading manufacturer in the food industry, known for its innovative approach and commitment to quality. The Customer Success Representative will manage small accounts and serve as the first point of contact for leads, ensuring a consistent customer experience while collaborating with Sales, Marketing, and Distribution teams.
Responsibilities
- Generate, vet, and qualify digital, distributor, and inbound leads; serve as the first point of contact and capture critical customer information
- Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales
- Maintain accurate customer and operator data in Salesforce
- Drive retention through proactive engagement, post‑sale loyalty tactics, and win‑back efforts
- Identify early churn risks and represent the voice of the customer to improve the end‑to‑end customer experience
- Support Sales with pre‑call preparation, insights, presentations, pricing guidance, samples, and menu inspiration
- Partner with Marketing on campaigns, field‑ready materials, and innovation launches with follow‑up
- Act as a connector across teams to drive alignment and solution‑focused execution
- Support distributor and operator partnerships through collaboration, training, and education
- Enable growth through promotions, innovation support, insights, and operational coordination
- Provide food show support when needed to help drive engagement and execution
Skills
- 1 -2 years of related sales or customer facing experience in the foodservice industry
- An understanding of Microsoft Office Suite, CRM platforms and Canva; comfortable learning and using new technologies
- Strong written and verbal communication skills with the ability to influence and negotiate; fluency in English required
- Demonstrated business and financial management skills with a strategic, results‑oriented mindset
- Proven customer‑centric approach with a strong focus on delivering an exceptional customer experience
- Travel is up to 15% (local with occasional overnight)
- Bachelor's degree in business, Marketing, or a related field preferred
- Bilingual or multilingual skills a plus
Benefits
- Health Insurance Benefits - Medical, Dental, Vision
- Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
- Well-being programs including companywide events and a wellness incentive program
- Paid Time Off
- Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
- Family-Friendly Employee events
- Employee Assistance Program services – mental health and other concierge type services
Company Overview