Note: The job is a remote job and is open to candidates in USA. Maker is a dynamic startup headquartered in the San Francisco Bay Area, CA, focused on transforming online retail experiences through innovative technology. As a Customer Success Manager, you will build trusted relationships with clients, coordinate onboarding, and develop strategies to enhance conversion rates and customer engagement.
Responsibilities
- Build a trusted relationship with our clients, serving as their primary point of contact at Maker
- Coordinate implementation, onboarding and training to ensure smooth communication between the client and the Maker team
- Develop and execute CRO strategies by analyzing customer data, identifying conversion bottlenecks, and recommending optimizations
- Monitor key performance metrics related to conversion rates, engagement, and retention, and provide insights to improve digital experiences on customer's websites
- Set up and leverage A/B testing and experimentation to help clients optimize web content for improved user engagement and higher conversions
- Communicate with our clients across a variety of channels, like Slack, Zoom, Intercom, etc
- Strategically manage account escalations & provide timely resolutions
- Optimize existing business processes and work on customer success initiatives to improve retention
- Identify opportunities for upselling and cross-selling, enhancing customer experience and maximizing ROI through better engagement strategies
Skills
- 5+ years of proven Customer Success experience working in a SaaS or a Martech company
- Experience with Conversion Rate Optimization (CRO), A/B testing tools
- Strong analytical skills with the ability to interpret data using tools like GA4 or similar tools
- Experience working with Google Analytics, Hotjar, Optimizely, VWO, or other CRO tools is highly preferred
- Experience with eCommerce platforms like Shopify is a plus
Benefits
- Work with the most iconic brands.
- Your ideas matter – inspire us!
- Learn and grow with a talented team.
- At Maker, we cherish growth, celebrate fresh ideas, and thrive on initiative.
Company Overview