Note: The job is a remote job and is open to candidates in USA. People Data Labs (PDL) is the provider of people and company data, helping customers build and scale innovative data solutions. The Customer Success Manager will be responsible for managing a defined book of business, ensuring customer satisfaction through onboarding, engagement, and renewals.
Responsibilities
- Ownership over a defined book of business with operational freedom and support to drive customer success and outcomes
- Own and collaborate on the overall customer lifecycle, including onboarding, cadence, expansion, and renewal
- Negotiate and close customer contract renewals
- Work jointly with Solutions Engineers, Data Consultants (sellers), to deliver the best customer experience possible
- Identify and track key metrics around product consumption and identify opportunities for optimization and/or expansion
- Develop trusted advisor relationships with each of your customers through your knowledge of their goals with data
- Act as an escalation point for your customers and interface closely with others at People Data Labs to drive great customer outcomes
Skills
- 1-2 years of experience as a Customer Success Manager (CSM)
- Experience with a more technical product or one with a significant API component
- Ownership over a defined book of business with operational freedom and support to drive customer success and outcomes
- Own and collaborate on the overall customer lifecycle, including onboarding, cadence, expansion, and renewal
- Negotiate and close customer contract renewals
- Work jointly with Solutions Engineers, Data Consultants (sellers), to deliver the best customer experience possible
- Identify and track key metrics around product consumption and identify opportunities for optimization and/or expansion
- Develop trusted advisor relationships with each of your customers through your knowledge of their goals with data
- Act as an escalation point for your customers and interface closely with others at People Data Labs to drive great customer outcomes
- Excited to be at a startup
- See yourself as the CEO of your book of business
- Immerse yourself in the customer's world
- Interested in how people use data to innovate
- Leverage a consultative approach with your customers
- Excellent storyteller
- Directly negotiated and closed renewals
- Supported a technical product or an API product
Benefits
- Stock options
- Competitive salaries
- Unlimited paid time off
- Medical, dental, & vision insurance
- Health, fitness, and office stipends
- The permanent ability to work wherever and however you want
Company Overview