Note: The job is a remote job and is open to candidates in USA. DataHub is an AI & Data Context Platform adopted by over 3,000 enterprises, including Apple and Netflix. The Customer Success Manager will drive adoption and long-term value across enterprise accounts, ensuring customers effectively use and expand DataHub solutions.
Responsibilities
- Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion
- Partner with customers to build adoption plans grounded in their specific goals and data maturity
- Help customers through initial setup, configuration questions, and common troubleshooting scenarios
- Translate adoption progress and business value into clear narratives for executive stakeholders
- Identify at-risk accounts early, understand the root cause, and get things back on track
- Collaborate with Product and Engineering to share customer feedback and influence the roadmap
- Build repeatable playbooks and resources that help the CS team scale
Skills
- Familiarity with data governance, data cataloging, or metadata management more broadly
- Exposure to common data stack tools like dbt, Airflow, Snowflake, or Databricks — you don't need to be an expert, but you know what they do
- Three or more years in a client-facing role managing multiple accounts at once (Customer Success, Account Management, Technical Account Management, or similar)
- Comfortable communicating with both data practitioners and business stakeholders — you can adjust your message depending on the room
- Strong written and verbal communication skills — you write clearly, prepare thoroughly, and run meetings that end with decisions
- Real, hands-on experience using DataHub — you've worked with it day-to-day, understand how it's configured, and have helped others get value from it
- Experience driving DataHub adoption inside an organization, ideally as an internal champion or power user before moving into a customer-facing role
- Background in a data-adjacent role (analytics, data operations, data product management) before moving into CS
- Previous startup or consulting experience
Benefits
- Equity for everyone
- Remote Work
- Location flexibility
- You’ll receive a monthly coworking stipend to use whenever you need a change of pace or in-person collaboration time.
- Comprehensive health coverage
- We cover 99% of medical, dental, and vision premiums employees, and 65% for dependents.
- Flexible savings accounts
- We offer FSAs to help cover planned or unexpected healthcare costs.
- You can also opt into a Dependent Care FSA to support family needs.
- Support for every path to parenthood
- Through Carrot Fertility, we provide inclusive fertility benefits and family-forming support.
- All U.S. employees have access, regardless of age, gender identity, or family structure.
- Time off that works for you
- Our unlimited PTO and sick leave policy is designed for flexibility, rest, and real life.
Company Overview
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