Note: The job is a remote job and is open to candidates in USA. Amba is a fast-growing healthcare technology company on a mission to help care teams deliver proactive, high-quality care with fewer resources. As a Customer Success Manager, you'll own the full post-sale journey for a portfolio of senior living operator partners, building trusted relationships and ensuring successful implementation and adoption of the Amba platform.
Responsibilities
- Lead personalised implementation plans for care teams across senior living and healthcare settings, ensuring Amba becomes integral to day-to-day operations from day one
- Own the full customer lifecycle post-sale: onboarding, training, adoption, escalations, support, and renewal
- Act as a trusted change management partner - guiding clinical and operational teams through new workflows with patience, credibility, and expertise
- Build and maintain strong, trusted relationships across all levels of the client organisation, from frontline care staff to C-suite and VP-level executives
- Lead discovery conversations and quarterly business reviews with poise - able to command a room, navigate difficult conversations, and build consensus across clinical and operational stakeholders
- Be a natural communicator: clear, direct, and credible. You can lead a call, de-escalate tension, and inspire confidence in equal measure
- Monitor usage and adoption metrics to identify risk signals early and execute proactive intervention strategies before accounts reach critical juncture
- Deliver regular business reviews, usage analytics, and ROI reporting that tell a story, not just a data dump. You use metrics to identify trends, build a case, and drive action
- Maintain a deep understanding of the Amba platform and how it solves key pain points for operators, clinicians, and caregivers, quantifying value wherever possible
- Collaborate closely with Product, Clinical, and Engineering to ensure client feedback meaningfully informs roadmap development
- Partner with Sales on renewal strategy, expansion opportunities, and client health scoring
- Manage multiple client priorities simultaneously, maintaining strong organisational rigour and clear internal communication throughout
Skills
- 5+ years in customer success, implementation, or provider support within a healthcare technology or SaaS environment - with at least 3 of those years in a role you held within the last 5 years
- Proven experience supporting clients in senior living, home health, post-acute, or care management settings
- Strong understanding of care workflows, EHRs, and the operational challenges facing care teams today
- Data-fluent: you use metrics to tell a story, identify trends, and make a case
- Exceptional communicator with a confident, credible presence at every level of a client organisation
- Highly organised and able to manage multiple priorities without dropping the ball; you bring structure to complexity
- Comfortable working independently in a remote, fast-moving, cross-functional startup environment
- Able to travel 25–50% of the time to support client relationships and onsite delivery
- Based in a CT or ET timezone (Eastern or Central US preferred)
- Experience in fall prevention, remote monitoring, resident safety, or value-based care models
- Familiarity with tools such as Asana, Slack, or comparable task management platforms
- Background in clinical care or care coordination - an understanding of what it means to work a shift
Benefits
- 401(k) - Immediate eligibility · 100% employer match on first 4%
- PTO - Generous PTO & genuine flexibility
- Medical Insurance - After 30 days, with company contribution
- Equipment - Laptop and home office setup provided
- Travel - Supported and funded for client visits
Company Overview