Note: The job is a remote job and is open to candidates in USA. Trimble Inc. is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. They are seeking a Customer Success Manager to ensure high satisfaction and successful engagement with their products, driving retention and growth while building strong, long-term partnerships.
Responsibilities
- Forge Strategic Alliances: Establish proactive relationships with key stakeholders to align their business outcomes with Trimble’s innovative technology suite
- Drive Client Advocacy: Deliver high-impact communication strategies that turn customers into evangelists and uncover new growth opportunities
- Champion Customer Health: Monitor engagement metrics and lead internal cross-functional teams to proactively mitigate risks and ensure long-term partnership success
- Orchestrate the Success Journey: Collaborate across the organization to ensure every client has a clear, guided path toward achieving their unique operational goals
Skills
- 5+ years of progressive experience in customer success, account management, or client services with direct accountability for retention and growth
- Exceptional consultative and presentation skills, with a track record of engaging effectively with Executive and C-Level teams
- Ability to manage competing priorities and document complex client strategies with high attention to detail
- Proficient in Google Suite and Salesforce to manage customer data and internal collaboration
- Bachelor's Degree or equivalent professional experience
- Industry-recognized Customer Success certification
- Experience utilizing Customer Success platforms such as Gainsight or Totango
- Practical understanding of transportation and logistics best practices
- Formal project management experience or data modeling/predictive analytics skills
Benefits
- Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
- Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
- If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
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