Note: The job is a remote job and is open to candidates in USA. Broccoli AI is building the AI operating system for home service businesses. The Customer Success Manager will own a portfolio of customers, drive the adoption of AI agents, and ensure customer satisfaction while identifying growth opportunities.
Responsibilities
- Own a portfolio of customers (SMB → enterprise)
- Drive adoption and usage of Broccoli’s AI agents
- Identify and execute expansion opportunities:
- More call volume
- More products (inbound, outbound, QA, etc.)
- More locations
- Monitor account health using data (usage, bookings)
- Run onboarding and ensure fast time-to-value
- Work closely with product + engineering to improve outcomes
Skills
- You're comfortable with data and metrics
- You can quickly understand what's working vs not
- You don't wait for instructions — you figure things out
- You think in workflows and outcomes, not tasks
- You use tools like Claude to move faster and automate work
- You look for leverage in everything you do
- You understand your job is to grow accounts, not just support them
- You're comfortable identifying and pushing upsells
- You care about customer outcomes — revenue, bookings, efficiency
- You're willing to push customers to change how they operate
Benefits
- Offers Equity
- Offers Commission
- REMOTE
Company Overview