Note: The job is a remote job and is open to candidates in USA. Vatica Health is a company focused on healthcare solutions, and they are seeking a Customer Success Manager to manage client relationships and ensure successful implementation of services. The role involves serving as a trusted advisor, developing client partnerships, and leading project management efforts to enhance client satisfaction and retention.
Responsibilities
- Serve as a Trusted Advisor and directly lead or support client relationships, engagement, and implementation delivery
- Identify and develop partnership opportunities with clients; document client requirements, success criteria, and supporting solutions in contract documents
- Develop and execute detailed on-boarding/implementation plans and communication plans including client metrics of success and risk identification and mitigation, in partnership with clients, operational partners, and vendor partners
- Build power point decks for client presentations (QBR’s, kick offs, status meetings)
- Facilitate joint client-Vatica Health leadership committees to ensure senior leadership alignment, long-term planning and development, strategic and tactical account and implementation review, and effective escalation and issue resolution
- Deliver successful client partnerships that result in high client satisfaction, retention, and growth
- Forecast and track key account metrics (e.g. visit activity, provider adoption, sales stats)
- Lead, through influence in a matrixed environment, teams comprised of members from Vatica Health functional groups, the client, and vendor partners
- Deliver and ensure client training on Vatica Health tools, processes, and reports
- Support operational and financial plans and maintain actuals and forecasts
- Serve as the Voice of Client by seeking ad-hoc and formalized feedback to gauge client satisfaction and identify areas for engagement, tool, and solution improvement
- Design and develop best practices in client engagement and implementation to deliver industry-leading client experience
Skills
- 4+ years in a healthcare client facing role with progressive experience
- 4+ years leading complex projects
- Healthcare experience required; required experience in Risk Adjustment, Quality of Care
- Strong project performance analysis and strategic power point deck building skills
- Outstanding customer service skills
- Experience organizing, analyzing and presenting data
- Strong ability to learn at a fast pace, apply knowledge and be consultative
- Strong computer (including Microsoft Office), grammar and multi-tasking skills
- Strong attention to detail, time management, and decision-making skills
- Ability to work with significant independence and minimal supervision
- Ability to travel during the week
Benefits
- Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded
- 401k plans– we want to empower you to prepare for your future
- Room for growth and advancement- we love our employees and want to develop within
- Comprehensive Medical, Dental, and Vision insurance plans
- Tax-free Dependent Care Account
- Life insurance, short-term, and long-term disability
- Excellent PTO policy (everyone deserves a vacation now and then)
- Great work-life balance environment- We believe family comes first!
- Strong supportive teams- There is always a helping hand when you need it
Company Overview