Note: The job is a remote job and is open to candidates in USA. Nuclearn is a company focused on bringing modern AI to the nuclear power industry. The Customer Success Engineer role involves deploying AI software in nuclear plants, ensuring customer satisfaction and successful adoption of the platform, and serving as a technical advisor to clients.
Responsibilities
- Deployment and implementation. Install and configure Nuclearn's platform on customer infrastructure, on-prem (sometimes air-gapped) or in secure cloud, owning the technical side of plant-system integrations and partnering with Engineering on custom work
- Customer success and adoption. Make sure customers get the outcomes they bought: understand their workflows, train their users, troubleshoot friction, and catch adoption gaps before they become retention risks
- Technical advisory. Be the credible technical voice your customers' IT teams and engineers respect, recommending configurations, optimizing how they use the platform, and documenting patterns that scale to other customers
- Customer voice. Surface what you hear to Product and Engineering. You'll know things about how our software is actually used that nobody else at Nuclearn does, and that's a responsibility
Skills
- 3+ years in customer success engineering, technical implementation, or solutions engineering at a B2B software company
- Experience working with enterprise customers on complex deployments
- Comfortable in Linux
- Knowledge of Docker or Podman
- Ability to troubleshoot integration issues
- Customer-facing experience
- Ability to handle skeptical, technical buyers
- Fluency in AI tools and understanding of their capabilities
- Comfortable with candor and providing honest feedback
- U.S. citizenship or permanent residency required for DOE export compliance
- Experience in nuclear, utilities, energy, or another regulated industry
- Familiarity with Azure, Terraform, or Kubernetes
- Background working with generative AI, Postgres, or Python
- Prior experience at an early-stage startup where the playbook was still being written
Benefits
- Equity participation
- Medical, dental, and vision insurance
- 401(k) with 100% match on the first 4%
- Unlimited PTO
Company Overview