Note: The job is a remote job and is open to candidates in USA. InAir is a forward-thinking, fully remote consulting firm specializing in Airtable consulting services. The Customer Success Coordinator will focus on maximizing client value, nurturing relationships, and acting as a key liaison to strengthen partnerships with Airtable.
Responsibilities
- Manage Airtable Partner Portal updates in coordination with PMs
- Support onboarding and administrative tasks related to sales operations
- Help maintain accuracy in client reports, proposals, and partner deliverables
- Proactively nurture client relationships through regular follow-ups, pulse checks, and strategic check-ins to ensure ongoing satisfaction and success
- Support quarterly client reviews by preparing account updates, gathering feedback, and documenting action items and next steps
- Monitor client health and sentiment, identifying potential risks and opportunities, gathering actionable feedback, and escalating insights to internal teams
- Design, distribute, and analyze Customer Satisfaction (CSAT) surveys to continuously improve the client journey
- Partnerships: Establish and nurture relationships with Airtable account managers and sales representatives through regular, intentional outreach, coordinated with Marketing as part of our broader partnership strategy
- Facilitate ongoing communication with key partners, ensuring alignment on shared goals and strengthening collaborative ties
- Maintain accurate and organized records of all client interactions, account health metrics, and partnership outreach within internal systems
- Collaborate closely with internal teams (Delivery, Product, Operations, and Marketing) to advocate for client needs and align on partnership initiatives
- Participate in team syncs to provide updates on client sentiment, account health, and partnership engagement metrics
- Maintain and update account health scores, stakeholder maps, communication history, and account documentation on a monthly basis to ensure accurate account visibility, renewal readiness, and proactive client management
Skills
- 1–2 years of experience in customer success, account management, client services, or partner relations role, ideally within a tech or SaaS environment
- Proven ability to build, maintain, and grow professional relationships with external clients and key stakeholders
- Comfortable working with CRM and collaboration tools (e.g., HubSpot, Slack, ClickUp)
- Exceptional written and spoken English (C1–C2 level)
- Strong written and verbal communication skills, with the ability to confidently lead client check-ins and execute partner outreach
- Highly organized, proactive, and capable of managing multiple client accounts and partnership initiatives simultaneously
- A team player with a forward-thinking attitude and genuine care for client outcomes and business growth
- Familiarity with data management platforms such as Airtable is a strong plus
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