Note: The job is a remote job and is open to candidates in USA. CHESS Health is a healthcare technology company located in Rochester, NY, focused on delivering digital solutions for substance use disorder and mental health conditions. They are seeking a Customer Success Consultant to support customers in implementing CHESS solutions, manage multiple projects, and ensure successful outcomes through effective project management and customer engagement.
Responsibilities
- Support in solution design, understanding business problems, designing, and recommending solutions and project approaches to the customer
- Assess and fully understand customer business problems, develop project workplans to achieve stated project goals/objectives, and guide customers in their understanding of how our software will solve their business problem(s)
- Build strong relationships with customers and internal CHESS teams, supporting colleagues, sharing best practices, and contributing ideas to enhance success
- Support customer software implementations, successfully balancing multiple projects/customers at varying stages in the customer lifecycle
- Handle the big picture and the details, to ensure that projects are organized, milestones, deadlines and deliverables are met, and no details are missed
- Use Enterprise Analytics tool to understand in-app trends, provide actionable insights, and review outcomes with customers to drive increased adoption and use of product(s); convey expertise with regards to CHESS solutions
- Expand product functionality. Identify product enhancements with a lens of creativity to differentiate our products
- Conduct virtual customer training while focusing on most important aspects and features
Skills
- Bachelor's degree and 2+ years of experience in a customer-facing role, including interacting with customer c-suite and/or executive stakeholders is required
- Healthcare industry experience is required; experience with payer health plans, patient engagement, referral management, behavioral health, substance use disorders, social services, and/or care management is a plus
- 2+ years of experience successfully leading teams and project management of multiple, state-wide or other large-scale implementations of at least one solution, while managing multiple customer implementations, including developing project workplans to achieve stated project goal/objectives is required
- Ability to quickly develop a deep understanding and full knowledge of new solutions and technologies
- Excellent written and verbal communication skills with ability to work collaboratively, build strong relationships, and lead teams (both internal and external) within a matrix environment
- Creative, innovative, resourceful, self-directed strategic thinker who thrives working in a fast-paced environment, can navigating ambiguity, and maintain a sense of urgency
Benefits
- Company-paid employee health plan option effective your first day of employment
Company Overview